Job Role: Bilingual Customer Service RepresentativePay: $23.50 per hourHours: Must be available anytime between 6:00am to 6:00pm, Monday to Friday (3 days in the office, 2 wfh)Will need to be fully in office for training – 12 weeks of trainingJob Responsibilities:
Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
Demonstrate professional and technical oral and written communication skills including reading comprehension.
Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
Manage and mitigate risk by taking appropriate actions.
Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.
You Have:
Due to the nature of this role, fluency in both French and English is required
High School diploma or equivalent.
1+ years of customer service experience. Inbound customer service center experience preferred.
Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors.
Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
Ability to commute to our facility.
Comfortable sitting up to 8 hours a day.
A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)
Expected salary
Location
Montreal, QC
Job date
Tue, 29 Apr 2025 22:28:32 GMT
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