Bilingual Customer Service Representativ

Job title:

Bilingual Customer Service Representativ

Company

BilingualOne

Job description

Job Role: Bilingual Customer Service RepresentativePay: $23.50 per hourHours: Must be available anytime between 6:00am to 6:00pm, Monday to Friday (3 days in the office, 2 wfh)Will need to be fully in office for training – 12 weeks of trainingJob Responsibilities:

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
• Demonstrate professional and technical oral and written communication skills including reading comprehension.
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.

You Have:

• Due to the nature of this role, fluency in both French and English is required
• High School diploma or equivalent.
• 1+ years of customer service experience. Inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors.
• Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
• Ability to commute to our facility.
• Comfortable sitting up to 8 hours a day.
• A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)

Expected salary

Location

Montreal, QC

Job date

Tue, 29 Apr 2025 22:28:32 GMT

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