Bilingual Customer Service Agent

Job title:

Bilingual Customer Service Agent

Company

AppleOne

Job description

DescriptionWe are hiring for a Bilingual Customer Service Agent in Newmarket! Are you interested in golfing or sports? This is the job for you!Position: Bilingual Customer Service Representative
Location: Newmarket, Ontario
Salary: $50,000-$55,000 + 10% annual bonus
Type: Hybrid – 4 days on-site, 1 day work from home (2 WFH days in winter)
Hours: Monday to Friday, 8:30am – 5:00pmPerks:

  • 3 weeks vacation
  • Comprehensive benefits after 3 months
  • RRSP program
  • Annual bonus

What We’re Looking For:

  • Bilingual fluency in French and English (written and verbal)
  • Customer service experience-ideally in the sports industry
  • Comfortable with ERP/SAP systems (training provided)
  • Tech-savvy and computer literate
  • Golf or sports knowledge is a strong asset
  • Experience at companies like Sport Chek or Golf Town is a plus

About the Role:

  • Join a team of 16 in a collaborative and fast-paced environment
  • Sell golf clubs, accessories, and custom putters
  • Participate in a thorough 4-6 week training program

Responsibilities:

  • Apply appropriate terms to each order
  • Respond to product and availability inquiries
  • Resolve customer inquiries in a timely manner
  • Contribute to process improvements
  • Support the training of new team members
  • Participate in departmental meetings
  • Assist with phone coverage monitoring

Qualifications:

  • Fluency in French and English (written and spoken)
  • Post-secondary education or equivalent work experience
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Proficient with Microsoft Office and general PC use
  • Golf industry experience or knowledge is a plus

Expected salary

$50000 – 55000 per year

Location

Newmarket, ON

Job date

Sun, 08 Jun 2025 01:55:15 GMT

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