
AppleOne
Job title:
Bilingual Customer Service Agent
Company
AppleOne
Job description
DescriptionWe are hiring for a Bilingual Customer Service Agent in Newmarket! Are you interested in golfing or sports? This is the job for you!Position: Bilingual Customer Service Representative
Location: Newmarket, Ontario
Salary: $50,000-$55,000 + 10% annual bonus
Type: Hybrid – 4 days on-site, 1 day work from home (2 WFH days in winter)
Hours: Monday to Friday, 8:30am – 5:00pmPerks:
- 3 weeks vacation
- Comprehensive benefits after 3 months
- RRSP program
- Annual bonus
What We’re Looking For:
- Bilingual fluency in French and English (written and verbal)
- Customer service experience-ideally in the sports industry
- Comfortable with ERP/SAP systems (training provided)
- Tech-savvy and computer literate
- Golf or sports knowledge is a strong asset
- Experience at companies like Sport Chek or Golf Town is a plus
About the Role:
- Join a team of 16 in a collaborative and fast-paced environment
- Sell golf clubs, accessories, and custom putters
- Participate in a thorough 4-6 week training program
Responsibilities:
- Apply appropriate terms to each order
- Respond to product and availability inquiries
- Resolve customer inquiries in a timely manner
- Contribute to process improvements
- Support the training of new team members
- Participate in departmental meetings
- Assist with phone coverage monitoring
Qualifications:
- Fluency in French and English (written and spoken)
- Post-secondary education or equivalent work experience
- Minimum 1 year of customer service experience
- Strong communication and interpersonal skills
- Proficient with Microsoft Office and general PC use
- Golf industry experience or knowledge is a plus
Expected salary
$50000 – 55000 per year
Location
Newmarket, ON
Job date
Sun, 08 Jun 2025 01:55:15 GMT
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