Band 4 ESR Support Officer

Job title:

Band 4 ESR Support Officer

Company

NHS

Job description

North London Partners Shared Services (NLPSS) is leading the change, bringing together 10 Trusts to redefine user experience and innovative service delivery across London. Our vision is simple: “Excellent patient care through an outstanding employee experience.” And to achieve this, we need exceptional individuals like you, who are innovative, creative and caring.We are currently looking for a passionate and dynamic ESR Support Officer to join our Employment Services team. . You’ll be part of a team responsible for keeping our ESR system accurate and up to date for some of the largest NHS Trusts in London and have the autonomy to excel in your role with the support of our technology and recruitment centre of excellence. What we’re looking for:

• Exceptional organisational skills
• Strong communication abilities
• A genuine passion for recruitment
• Excellent customer service skills
• Excellent attention to detail

Your workplace will be the vibrant Enfield Civic Centre Site, where innovation and collaboration thrive. Ready to make a difference? Join us at NLPSS and be part of a team that’s shaping the future. Apply now and let’s redefine excellence together! Please note, this role is based at The Enfield Civic Centre Site, with at least 3 days to be worked in the office. For the duration of the training, the post holder is required to be in the office 5 days.Main duties of the jobThis is a split role whereby the post holder will be required to carry out all HR Administration activities which fall outside of the remit of Recruitment/Lead Employer teams and process them in a timely and accurate manner, as well as being first point of contact for queries.The post holder is the first point of reference and must display a considerable degree of initiative, judgement and maintain a calm, friendly and efficient manner.You will act as a contact point with the need to explain complex/highly complex information with senior managers and external stakeholders.The post holder will provide a high quality, responsive, streamlined service to managers and employees within the trust which includes:

• Data Entry (Both numeric and non-numeric) into Oracle system
• Ensuring that Managers and Employees are provided an accurate and quality service.
• Ensuring that all administrative KPI’s are adhered to.
• Working within the policies and procedures, ensuring that audit requirements are met at all times and deadlines are strictly adhered to.
• Appropriate application of Data Protection rules.

The post holder will work alongside the ESR Manager Self-service, NLPSS Hiring Team and Management advice team to support with daily tasks across the teams.About usNorth London Partners Shared Services are hosted by Royal Free London NHS Foundation Trust. Staff members who join North London Partners Shared Services from another NHS organisation enjoy continuity of NHS employment.We have shared values, grounded in respect for one another. We focus on providing cost effective, outcome focused services, streamlining processes and encouraging growth, with a culture of accountability where all ideas are welcomed. We take pride in our staff, providing learning and development opportunities so we can all be a part of our mission: better quality services, digitally enabled, designed around the user experience, freeing time to care.Benefits

• Be part of an exciting new future for one the leading NHS shared service centre in the country.
• Excellent career development and training opportunities.
• An opportunity to learn from industry-wide best practice organisations

For further information, please visit our website:https://www.northlondonsharedservices.nhs.ukDate posted05 September 2024Pay schemeAgenda for changeBandBand 4Salary£31,081 to £33,665 a year per annum inclusive of HCAS

ContractPermanentWorking patternFull-timeReference number391-RFL-6614788Job locationsEnfield Civic CentreSilver StreetLondonEN1 3XAJob descriptionJob responsibilitiesThe main duties for this role are described in detail in the job description and person specification document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425. Job descriptionJob responsibilitiesThe main duties for this role are described in detail in the job description and person specification document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.Person SpecificationExperienceEssential

• Relevant and significant clerical/administrative experience in a busy office.
• Evidence of on-going commitment to continuing professional development
• Experience of working within a customer focused environment.
• Demonstrable understanding of and commitment to equal opportunities, health and safety and data protection.
• Experience of managing a varied workload, often under pressure.
• Experience of maintaining computer and manual records accurately.
• Experience of Excellent attention to detail
• Experience of using ESR systems

Desirable

• Knowledge of employment procedures.
• Experience of working within a high-volume workload setting
• Experience of working within the public sector or NHS.
• Experience of using ESR systems

SkillsEssential

• Ability to use Microsoft Office packages.
• Confident working with people at all levels, internal or external to the organisation.
• Able to analyse information and produce written documentation to a high standard.
• Ability to analyse complex information and identify appropriate recommendations.

QualificationsEssential

• Qualifications at either GCSE, A-Level or Higher National diploma in a relevant subject or equivalent experience.

Person SpecificationExperienceEssential

• Relevant and significant clerical/administrative experience in a busy office.
• Evidence of on-going commitment to continuing professional development
• Experience of working within a customer focused environment.
• Demonstrable understanding of and commitment to equal opportunities, health and safety and data protection.
• Experience of managing a varied workload, often under pressure.
• Experience of maintaining computer and manual records accurately.
• Experience of Excellent attention to detail
• Experience of using ESR systems

Desirable

• Knowledge of employment procedures.
• Experience of working within a high-volume workload setting
• Experience of working within the public sector or NHS.
• Experience of using ESR systems

SkillsEssential

• Ability to use Microsoft Office packages.
• Confident working with people at all levels, internal or external to the organisation.
• Able to analyse information and produce written documentation to a high standard.
• Ability to analyse complex information and identify appropriate recommendations.

QualificationsEssential

• Qualifications at either GCSE, A-Level or Higher National diploma in a relevant subject or equivalent experience.

Expected salary

£31081 – 33665 per year

Location

London

Job date

Fri, 06 Sep 2024 06:21:28 GMT

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