Automotive Goodwill Claims Analyst (Remote)

About the Role

Location: Remote – Michigan residents 

If you are looking to advance your career and want to work a regular Monday through Friday schedule with no weekends or late nights, this could be a rewarding opportunity for you! 

As a remote Automotive Goodwill Claims Analyst at Morley, you’ll audit automotive files in cases where we have extended financial assistance to customers. This important role requires sound judgement in determining the validity of goodwill claims and a keen eye for detail in verifying documentation and policy adherence.

You’ll interact with agents, dealerships and clients to correct files that need it, and help agents who need to offer appropriate goodwill remedies to customers.

What You’ll Do

• Audit files
• Determine the business decision’s validity
• Verify that the case has proper documentation
• Interact with agents, dealership personnel and business clients when files need to be corrected or completed
• Field help desk calls from contact center agents regarding extending financial opportunities to customers
• Make sure policies, procedures and state laws are followed
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com jobshiringnearme.org chat hours: M-F 8 a.m. – 5 p.m. Eastern time; closed on some holidays jobshiringnearme.org TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Able to work under pressure and meet defined metrics
• Computer navigation and typing skills

Eligibility Requirements

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center’s hours of operation: Monday through Friday, 8 a.m. to 7 p.m. Eastern time (no weekends or late nights!)
• After the initial training period, you may be scheduled to help on the phones starting at 4 p.m. (on a rotational basis)
• Must be able to stick to the schedule reliably

Nice to Have

• College degree
• Experience with case escalation, leadership and mentoring

Remote Work Requirements

• Michigan resident 
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Morley?

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates’ perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley’s privacy policy: https://info.morleynet.com/morley-privacy-policy.

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