Associate Employee Success Specialist

Description

Associate Employee Success Specialist

Harrogate – Hybrid

WHO WE ARE

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

THE ROLE

The Associate Employee Success (ES) Specialist will provide crucial support to the EMEA Employee Success team, acting as a first point of contact for basic HR inquiries and assisting in the coordination of recruitment activities. This role will focus on foundational HR tasks and administrative duties, contributing to a positive employee experience and efficient recruitment processes. This position will primarily support the United Kingdom and the Netherlands, with potential support for other EMEA countries as needed.

WHAT YOU WILL DO IN THIS ROLE

• Recruiting Coordination:
  • Schedule interviews and coordinate logistics for candidates and hiring managers.
  • Prepare and distribute offer letters and new hire paperwork.
  • Manage the background check initiation & right to work checks.
  • Assist with the coordination and administration of the Graduate, Internship and work experience program recruitments.
• Employee Lifecycle Support:
  • Assist with new hire onboarding processes, including system access setup.
  • Update and input details required to enroll new hires into company benefits such as pension in partnership with ES specialist and Global Benefits
  • Support the tracking of probationary periods and assist in the preparation of related documentation.
  • Process basic employee data changes in HR systems, such as address updates and contact information.
  • Assist in the maintenance of employee records, ensuring accuracy and compliance with GDPR.
  • Support the offboarding process by assisting with exit documentation and logistics.
  • Generate verification of employment letters using master templates and to be approved by the functional ESBP
• HR Administration:
  • Respond to basic employee inquiries via email, slack, zoom call and phone, directing more complex issues to the Employee Success Specialists or where appropriate, ES Business Partners.
  • Assist with the maintenance of the local HR inbox and ask-es slack channel.
  • Support the communication of payroll-related changes to the UK Payroll team.
  • Assist with the preparation of reports and presentations as needed.
  • Assist with local benefits administration support, such as answering basic employee questions.
  • Assist and support the regional ES Specialist with the preparation of data for the annual Gender Pay Gap Report.
• Compliance and Support:
  • Assist in ensuring basic compliance with local employment laws and regulations.
  • Assist in running reporting for headcount data reporting, new hires or pending starters where needed
  • Support the ES team with administrative tasks
  • Assist with ad-hoc projects as assigned by your line manager.
• Support Work Based Learning Initiatives
  • In partnership with Learning & Development and functional ES Business Partners, respond to and coordinate work based learning (WBL) requests including confirming provider availability and options.
  • Monitor the apprenticeship levy account and provide updates as to spend and budget availability
  • Coordinate with WBL providers such as universities, colleges and professional bodies
  • Coordinate and facilitate quarterly check-ins with providers where needed and if we have participants in the scheme

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• Entry-level HR experience or a strong interest in pursuing a career in HR.
• Basic understanding of HR principles and practices.
• Excellent organizational and administrative skills.
• Proficiency in Google Suite or Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented and able to prioritize tasks effectively.
• Customer-focused attitude and a willingness to learn.
• Experience or familiarity with HRIS/HCM and Applicant Tracking Systems is a plus.
• Familiarity and understanding of UK employment law basics.

Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact recruiting@certinia.com. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.

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