Singulart
Job title:
Artist Care Representative (German speaker)
Company
Singulart
Job description
Singulart is the leading online art gallery, committed to empowering artists worldwide by providing them with a space to showcase and sell their works. We are a fast-growing international company, and we pride ourselves on our passion for art and our dedication to artist care.We are looking for a dedicated Artist Care Representative with fluency in German to join our team. Your primary responsibility will be to provide exceptional support to artists and ensure long-term artist satisfaction by reducing churn through proactive retention efforts and sales calls.Your Main ResponsabilitiesManaging Artist Inquiries: You will manage a pipeline of support tickets (mail & calls) with a very diverse range of inquiries (managing their portfolios, pricing, and overall presence on Singulart).Artist Retention & Long-term happiness: Make outbound calls to artists, build relationships, understand their needs, and encourage ongoing participation in the platform to reduce churn.Participating in Artist Success Projects: You will contribute to projects to make artists happier and increase NPS.Collaborate with Internal Teams: Work closely with the Sales, Marketing, and Product teams and share feedback to ensure a qualitative experience for artists and maximize their success on the platform.Preferred experienceYour SkillsPassionate about customer relations: You are known for your human qualities and your excellent written and oral communication skills.Resilient in phone communication: You confidently manage a high number of artists, building strong relationships and maintaining open, effective communicationPrecise and organized: You are a structured thinker. You are able to prioritize your tasks but you can also jump from one task to another.Problem solver: You find a solution no matter the problem thanks to your creativity.Proactive and autonomous: You understand that small actions can have a big impact. You have a strong test & learn spirit and are able to implement new ideas in a fast-paced environment independently.Your backgroundFluency in English and German are a must. French, Spanish, or Italian are a big plusStudies in communication, business or similarNo knowledge in art required, but appreciatedRecruitment processHiring Process5 min exchange to ask questions30 min exchange with the Artist Care Lead30 min Case Study with the Artist Retention & Experience ManagerJoin us ifYou want to be part of a young and international teamYou want to revolutionize the art worldYou want to work in the heart of Paris and do lunch breaks at the SeineWant to know more?Meet Véra, Co-FounderMeet Natacha, Art AdviserDiscover the companyExplore the company’s profile or follow them to find out if they’re the right fit!Follow them!The companyMuseums / Cultural Institutions, E-commerce68 employeesFounded in 2017Average age: 29 years old55%45%Who are they?Founded in 2017, SINGULART is an online art & design gallery dedicated to helping artists and designers take on the international barriers of the art market. Today, our team is composed of 85 people and 24 different nationalities !In November 2021, we secured a €60 million SERIES B fundraising, the most successful in the history of the cultural sector! What a journey in only 6 years and with so many more challenges to come! On a daily basis, we work hard to strengthen our mission: empowering artists and designers and connecting them to art lovers around the world!Our motto? Moving the world with creativityOur goal? To put creators at the center of our society, to help art lovers in their artistic discoveries and finally to make the art market more transparent and accessible.Why? Because we believe in the power of creativity. It opens minds, brings beauty to our life and cultivates peace.Driven by a human mission, we share diversity and equity in our DNA. We value collaboration and innovation. Caring for our people is at the core of what we do, we want them to grow so we provide equal opportunities for all. We believe that all together we are able to move forward, so join our creative, international team and let’s empower artists and designers together!The workplaceOffices and remote workWant to learn more about the offices and remote work policy? It’s right here!These job openings might interest you!These companies are also recruiting for the position of “Customer Service”.SINGULARTParisInternshipA few days at home26 days agoApplySaveAboutMeet usThe newsletter that does the jobRelevant advice, informative Q&As, inspirational portraits, newsworthy reports, videos, job openings, company profiles, and more.SubscribeYou can unsubscribe whenever you want. We won’t bother you-we promise. To learn more about our data protection policy,
Expected salary
Location
Paris
Job date
Thu, 10 Oct 2024 05:59:42 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.