Application Support Analyst
Oscar
Business Applications Support Analyst – CRM Systems / Microsoft Dynamics
Location: Sheffield (2 Days Onsite Sporadic Field)
Salary: £50,000 BonusWe are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency.The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements.Key responsibilities:Provide second-line support for CRM users, ensuring issues are resolved effectively and in line with agreed SLAsWork closely with third-party vendors to manage and escalate technical issuesDeliver configuration changes, minor enhancements and system improvementsSupport user adoption through workshops, documentation and training collaborationMonitor performance of the CRM system and identify opportunities for improvementParticipate in UAT and provide support for new feature rolloutsTravel occasionally to regional offices to support end-users on siteExperience and skills required:Previous experience supporting CRM platforms (Dynamics or similar)
£50000 per year
Sheffield
Sat, 05 Jul 2025 22:26:34 GMT
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