Application Support Analyst

Job title:

Application Support Analyst

Company

Oscar

Job description

Business Applications Support Analyst – CRM Systems / Microsoft Dynamics
Location: Sheffield (2 Days Onsite Sporadic Field)
Salary: £50,000 BonusWe are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency.The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements.Key responsibilities:Provide second-line support for CRM users, ensuring issues are resolved effectively and in line with agreed SLAsWork closely with third-party vendors to manage and escalate technical issuesDeliver configuration changes, minor enhancements and system improvementsSupport user adoption through workshops, documentation and training collaborationMonitor performance of the CRM system and identify opportunities for improvementParticipate in UAT and provide support for new feature rolloutsTravel occasionally to regional offices to support end-users on siteExperience and skills required:Previous experience supporting CRM platforms (Dynamics or similar)

An understanding of how CRM systems support customer-facing and sales functionsConfident working with both technical and non-technical stakeholdersComfortable taking ownership of support activity and liaising with third partiesStrong communication and organisational skillsWillingness to travel nationally as needed (Car & License Required)Desirable:Familiarity with Microsoft Dynamics 365 CEExposure to Power Platform tools (Power BI, Power Automate, Power Apps)Experience in the housebuilding, property or construction sectorsWhat’s on offer:£50,000 base salaryAnnual bonus linked to individual and company performanceSupportive and collaborative working environmentAutonomy in shaping and supporting a national platform rolloutApply NowThis is a standout opportunity for someone with solid CRM experience who’s ready to own a business-critical application. Apply today for immediate consideration.Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Expected salary

£50000 per year

Location

Sheffield

Job date

Sat, 05 Jul 2025 22:26:34 GMT

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