Application Analyst

Job title:

Application Analyst

Company

Visa

Job description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionThe global operations team supports the Real-Time processing operations for Visa Inc., including Visas TPF based authorization platform VIP VisaNet and the open system based OVN Open VisaNet platform. As a member of the Authorization Operations team, the Systems Analyst you will be part of a team working in a multi datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues, which may be impacting to our clients, or the VISA brand. The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service, technical and analytical abilities to effectively manage their role. In your day-to-day activities, you may also provide activity oversight of any System Specialists & Associate System’s Analysts who are part of your shift.Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe, open system and distributed hardware and software systems. As a team member, you will document support procedures, managing each issue through resolution or turnover in order to maintain established service levels. You will track, update, and resolve all assigned incidents, changes and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality. You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.The preferred candidate will need to possess strong technical and analytical abilities, effective communication and documentation skills and display principal traits of collaboration, communication and demonstrating a passion for our business. They will work collaboratively and be an active team member in developing process improvement efforts within the department. The System Analyst position will spearhead day-to-day operational coordination, inter-team communications and on-shift escalation efforts to management.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

QualificationsBasic Qualification
-Minimum 2 years of relevant work experience or a Bachelor’s degree.Preferred Qualification
-Strong hands-on experience with supporting critical applications based on
either
-IBM TPF or equivalent Real Time Operating Systems
-Open source based distributed systems on Linux, Kubernetes, Kafka
-Experience working in a large datacenter environment with technical
background in all mainframe and open systems related hardware, software
and utilities in a multi processing Tightly Coupled/Loosely Coupled
environment.
-Strong to advanced experience with one or more of Linux, Unix, MVS, VM,
SuperVision, HMC, Kubernetes, Kafka, Golang, Opera, DB2, or Cassandra
-Complete understanding of existing Visa proprietary as well as industry
standard tools to support monitoring and response for Authorization issues.
-Strong troubleshooting, critical thinking and incident management skills
-Excellent verbal and written communication, organizational skills ability to
prioritize in a constantly changing workload.
-Strong interpersonal skills and ability to excel as part of a team.
-Ability to quickly learn Visa proprietary as well as industry standard tools to
support monitoring and response for VIP Authorization issues.
-Possess an Information Technology Infrastructure Library Foundation
Certificate ITIL, or ability to obtain within 6 months.Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Expected salary

Location

Basingstoke, Hampshire

Job date

Sun, 23 Mar 2025 04:24:50 GMT

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