Administrative Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Preston

About the job

Job summary

We are recruiting a Health Protection Administrative Officer (AO) to work in the UKHSA North West Cumbria and Lancashire business support team.

The AO is a key member of our operational team supporting the busy health protection response, and you will need to be a strong administrator, proficient with Microsoft Office packages, and be able to work accurately with pace to meet tight deadlines. You will also be required to keep up-to-date with current practice and learning, and adhere to legislation, policies and procedures.

This is a diverse and interesting role, and one which requires a flexible approach as workload priorities can change.

You will be joining our North West multi-disciplinary team made up of consultants, practitioners, surveillance scientists, emergency planning and business support colleagues, and will play a key role in our acute health protection response.

Your contractual and operational base will be in Preston. The role includes hybrid working which allows for staff who can operate remotely at home and in the office, to fulfil their role and responsibilities in line with the team and UKHSA’s policies and guidance. The successful candidates will be expected to attend site 60% of their working time in line with current Civil Service expectations. On non-office days, the individual may work from home. Other travel from time to time may be required.

We have a friendly and collaborative team where everyone’s role is valued and contributes to the UKHSA mission to keep the local population health secure.

Job description

Your key responsibilities will include:

• Operate and update a range of databases and computerised case management / surveillance systems. Input confidential data and information accurately and completely, using the correct formats.
• Deal with complex telephone enquiries and other communications re infectious diseases and incidents that may require a high degree of tact, diplomacy and confidentiality.
• Organising and supporting internal and external meetings where you will be expected to take minutes, both via Microsoft Teams and face-to-face.
• Provide comprehensive administrative support, including preparing and responding to routine correspondence, and diary management of one or more senior staff.

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Person specification

Essential Criteria:

• Educated to a level 2 qualification and/or relevant experience working at a similar level
• Experience of using Microsoft Office software i.e., Word, Excel, Outlook, and PowerPoint or equivalent
• Ability to communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money
• Ability to prioritise own work and work with minimal supervision
• Ability to produce work that is accurate in a timely fashion, whilst multi-tasking and working in a busy environment
• Ability to follow guidance, policies, and processes, including handling sensitive and confidential data
• Ability to handle telephone enquiries and receive visitors
• Ability to work well as part of a team
• An understanding of an commitment to equality of opportunity and good working relationships

For a full list of essential criteria, please refer to the attached Job Description.

Benefits

Alongside your salary of £23,489, UK Health Security Agency contributes £6,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Naomi Oates
• Email : Naomi.Oates@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk/

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