Administrative Associate-Labor and Delivery Unit

City/State

Norfolk, VA

Overview

Work Shift

Rotating (United States of America)

Sentara Health is currently hiring an Administrative Associate for the Labor and Delivery Unit at Sentara Leigh Hospital in Norfolk, Virginia. 

Hours/Shift: Part-Time, Rotating shifts (24 hours per week)

Position Overview:

As an Administrative Associate with Sentara, you will provide administrative support to the unit/department(s) you are assigned to. You will serve as the first point of contact for patients, family members and visitors coming into the unit. The Administrative Associate position requires the application of excellent customer service skills as well as computer and clerical skills.

This position’s primary duties in the labor and delivery unit include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. You will register all newborns along with submitting appropriate documentation for birth certification. Looking for an individual that not only has excellent customer service skills but also has compassion, positivity, can multi-task, and is team oriented. 

Experience Required:

One year of previous work experience in a medical office OR

One year or more of previous work experience in customer service OR

One year or more of previous work experience in a call center OR

One year or more of previous clerical experience OR

Associates or bachelor’s level degree.

Education Required:

High School Diploma

Sentara Benefits:

We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits – Sentara (sentaracareers.com) 

Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara “Employer of Choice”

for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Click on the link below and learn about our workplace culture. We are “Fami-Leigh.” https://youtu.be/ftskcBA4u0M

Click here to learn more about Sentara Leigh hospital!

Keywords: Administrative Associate, Customer Service, Patient Registration, Data Entry, Labor and Delivery, Front Desk, First Point of Contact, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical

Job Summary

Responsible for scheduling, pre-registration/registration, insurance verification, point of arrival reception, chart preparation and revenue cycle processes for all patients. Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.

Qualifications:

HS – High School Grad or Equivalent (Required)

Medical Office

Skills

Active Listening, Communication, Critical Thinking, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management, Troubleshooting

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

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