Administrative Assistant

Job Type: Permanent

Location: This role is based in our London (Old Bailey) office, with an expectation of being onsite 4 to 5 days per week.

Flexible working: We offer some hybrid working flexibility. The role suits someone who can adapt to varied start and finish times and different working days in the office. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 27th October

Salary and benefits: £30,000 – £35,000 plus annual 8 -16% bonus potential, private medical cover, 38 days annual leave, 10% pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

We’re looking for a highly organised and proactive Administrative Assistant to join our Finance team, based in our London (Old Bailey) office. In this role, you’ll provide essential administrative support across a range of activities, working closely with the PA Hub Manager and her team to ensure smooth day-to-day operations. You’ll play a key part in maintaining accurate data, supporting departmental projects, and helping drive process improvements—all while building strong relationships across the business.

The role

• To provide administrative services within Finance in the support of a professional and consistent service.
• Build and maintain relationships with key internal customers and external third parties.
• Ensure best use of resource and skill development by working flexibly across the range of administrative tasks performed in the function.
• Identify issues or areas for improvement within existing processes and highlight to appropriate stakeholders, following through any changes to processes and transactions to agreed standards and timescales.
• Promote compliant behaviours in others when maintaining and updating systems and data in the support of department’s activities.
• Provide administrative support across a variety of administrative activities to ensure all stakeholders receive a professional and consistent service..
• Support aspects of the department’s projects and initiatives which may include leading work packages, testing systems, inputting to the project based on own knowledge and expertise.
• Balancing workload in the context of service delivery standards.
• Dealing securely with potentially highly sensitive data.
• Ensuring compliance (self and others) with relevant processes in use to maintain and update People function systems and data in the support of activities.
• Requiring to be accurate in dealing with data

What are we looking for?

• Proactive and possess exceptional time management skills effectively prioritising workload.
• Excellent verbal and written communication skills.
• Experience of a financial services company with the ability to work well under pressure, within a fast-paced environment/role.
• Personal strength, resilience and a ‘can do’ philosophy will be essential for success.
• Confident MS Word, Excel, Outlook and PowerPoint user with the ability to manage and prioritise a range of outstanding scheduling requirements.
• Ability to provide in-person support to the PA Hub Manager onsite for 3-5 days a week (London – Old Bailey Office)

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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