Administration Manager – Retirement Village

Job Description:

Administration Manager – Retirement Village

Richmond Villages Painswick, Stroud Road, Painswick, Gloucestershire, GL6 6UL

From £32,500 per annum with paid breaks and excellent Bupa benefits

Permanent. Full time 40 hours per week. Monday to Friday 08:00-16:00 with some weekends covering as Duty Manager for the village

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Painswick provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10.

Our Administration Manager plays a crucial role in ensuring the smooth and efficient operation of our facility. They are responsible for overseeing administrative tasks, managing staff, and coordinating with various departments to provide a safe and comfortable environment for our residents. Their organizational skills and attention to detail help maintain high standards of service, while their compassionate approach ensures that the needs of both our residents and staff are met with care and professionalism. This position is vital for creating a supportive and well-managed community where our residents can enjoy their retirement years.

You’ll help us make health happen by:

The key responsibilities of our Administrator Manager typically include:

• Overseeing the day-to-day operations of the village, including managing staff, coordinating with various departments, and ensuring that all administrative tasks are completed efficiently.
• Ensuring the well-being and satisfaction of residents by managing admission and termination procedures, addressing resident concerns, and maintaining high standards of service.
• Handling budgets, financial reporting, and ensuring that the village operates within its financial parameters.
• Facilitating effective communication between residents, staff, and external service providers. This includes organizing resident meetings and addressing any issues that arise.

These responsibilities are crucial for creating a supportive and well-managed team.

Key Skills / Qualifications needed for this role:

• Previous experience in a managerial role, especially within the healthcare or retirement living industry, is highly valued.
• Strong organizational, communication, and leadership skills are essential. The ability to manage staff, handle administrative tasks, and coordinate with various departments is crucial.
• Compassion, patience, and a customer-focused approach are important for ensuring the well-being and satisfaction of residents.
• A degree or diploma in business administration, management, or a related field would be desirable but not essential.

The above help ensure that our Administrator Manager can effectively oversee the operations of our award-winning retirement village and provide a high standard of care and services to our residents.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare – Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift.
• 28 days holiday.
• Long Service – For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream – Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email: careers@bupa.com 

Time Type:

Full time

Job Area:

Administration

Locations:

Richmond Painswick Village

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