RELX
Job title:
Account Mgmt Coordinator II
Company
RELX
Job description
About the BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,About our TeamThe team of Account Managers manage a book of high volume (low value) accounts, and sell our product/solutions remotely, through digital channels (calls, email, video conferencing).About the RoleThe role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients’ utilisation of our products and services.ResponsibilitiesDelivering exceptional relationship management and client supportNurturing the assigned book of business and identify growth opportunities where applicableMeeting assigned targets for sales renewalsCreating and maintain accurate records of training provided to clientsIdentifying client training requirementsEnsuring that decision makers receive quarterly touchpointsUpdating all opportunities in CRM on a weekly basis and pipeline growth to support
growth objectives.Ensuring that end users are effectively on boarded within 3 months of subscriptionRequirementsHave excellent communication and interpersonal skills to effectively engage with customersBe proactive and empathetic in addressing customer concerns and resolving issuesPossess excellent analytical and problem-solving abilities to identify trends and opportunitiesBe adaptable and able to collaborate effectively with cross-functional teamsBe results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growthBe detail-oriented and capable of managing multiple tasks and priorities effectivelyBe proficient in using customer relationship management (CRM) software and other relevant toolsLearn more about the LexisNexis Risk team and how we workAt LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .Please read our .
Expected salary
Location
Wales
Job date
Sun, 10 Nov 2024 00:24:00 GMT
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