Account Manager Team Lead

Job title:

Account Manager Team Lead

Company

Yousign

Job description

Position Overview:We’re looking for a Team Lead to manage and grow our team of Account Managers, who are responsible for driving expansion, retention, and client satisfaction across our existing customer base.You’ll lead a team focused on developing high-value, long-term relationships with customers across France and Europe. You’ll also contribute strategically by identifying revenue growth opportunities, optimizing team performance, and working cross-functionally to enhance customer success.This is a key leadership role where customer-centricity meets commercial performance.Your responsibilities:

• As Team Lead – Account Management, you will:
• Lead, coach, and develop a team of Account Managers, ensuring their success and growth;
• Oversee portfolio strategy, assigning accounts and setting priorities across Midmarket and SMB segments;
• Monitor and optimize expansion MRR and retention KPIs, driving portfolio growth;
• Join or support in strategic account conversations, renewals, and upsell negotiations;
• Collaborate with Customer Success, Sales, and Product to align efforts and deliver a seamless customer experience;
• Track performance and maintain operational excellence via CRM (Salesforce);
• Drive process improvements and best practices across account management workflows.

About You:

• We’re looking for someone who is both a strategic thinker and a hands-on leader:
• +5 years of experience in B2B SaaS account management or customer success, with a proven track record managing an existing portfolio and driving revenue expansion.
• Previous experience leading or mentoring a team is strongly preferred.
• Experience working with technical SaaS products, especially API-based solutions.
• Strong business acumen with a consultative approach to sales.
• You are both a skilled communicator and negotiator, able to articulate value and secure deals.
• Fluency in French and English is mandatory; another European language is a plus.
• You adapt easily to diverse situations, know how to navigate objections, and thrive in fast-paced environments.
• You are optimistic, empathetic, and a collaborative team player.

Why Join Yousign?

• We take ownership – nothing is “not our job”
• We learn fast, then adapt even faster
• We fuel instinct with data
• We build success through alignment
• We keep it simple
• We are pragmatic hybrid workers

Perks & Benefits

• A dynamic European scale-up with a product-led culture;
• A team that values autonomy, alignment, and impact, guided by OKRs;
• Regular team events, annual company offsites, and a caring work environment;
• Excellent perks: lunch vouchers, moka.care (mental health), one charity day per year, great health & life insurance, learning & development budget, and more.

Recruitment Process1️⃣ Intro call with Laila, Talent Acquisition Manager – 30 min
2️⃣ Interview with Sara, Sales Director – deep dive into leadership & sales experience – 45 min
3️⃣ Case study presentation – showcase your strategic approach and team leadership – 1 hour
4️⃣ Final conversation with Alban, CEO – culture fit & vision alignment – 30 minEqual Opportunity at Yousign 🌈At Yousign, we’re committed to diversity, equity, and inclusion. We believe our differences are what make us stronger and more innovative. We offer equal opportunities to all candidates and employees and ensure fairness across our hiring and compensation processes.At Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution. 🖊⚡Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale-up is now present in France 🇫🇷, Italy 🇮🇹 and Germany 🇩🇪!Our goal? To become the European leader in electronic signatures by enabling freelancers and SMBs, to simplify
their workflows. 🤸🚀 In order to achieve this…

• 2019: we integrated into the eFounders, one of the best SaaS start-up studios in Europe,
• 2021: we raised 30 million euros from the eFounders and Lead Edge Capital, famous for having invested in

BlaBlaCar, Asana, Zoom, Spotify and Uber.We offer two e-signature solutions:

• a web app, ready to use and accessible from anywhere,
• an API (Application Program Interface), which can be easily integrated into business softwares

At this time, Yousign is :

• more than 200 yousigners in our offices in Paris and Caen, or in full-remote (+40% are working remotely) 👦 💻
• more than 18,000 customers who trust us on a daily basis 🤝
• over 4 million signatures every month 🔝
• An impressive annual growth rate, which makes us the most successful e-signature scale-up in Europe

Gender Equality Index 96/100

Expected salary

Location

Paris

Job date

Sat, 21 Jun 2025 01:34:59 GMT

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