Account Manager

Job title:

Account Manager

Company

HiBob

Job description

Come and be yourself with us!Being a Bobber means bringing your whole self to work—whether you’re bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.Our team is growing, and we’re looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You’ll help ensure every interaction with HiBob is a positive one, contributing to our world-class support team and making a real impact on our customer experience.About Us:HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 3,000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call “Bobbers.”
About the role:
At HiBob, the Account Manager role is at the heart of our mission to empower businesses. This position is all about fostering strong client relationships, identifying opportunities, and delivering tailored solutions that expand the impact of our innovative HR products. With a focus on upselling and cross-selling within our existing client base, you’ll showcase the value of HiBob’s suite of tools while aligning solutions to meet client goals. From crafting compelling presentations to collaborating with internal teams, every day is an opportunity to drive meaningful growth and client success.Experience in SaaS Sales /Account ManagementExperience of owning EU book of business with targets on new ARR with main KPIs expansions: Upsells & cross-sellsExperience working in B2B (client-facing) roleExperience of accurately forecasting and hitting revenue targetsA desire to work in a fast-paced startup environmentExecutive project management skills and able to communicate effectively across C-suiteExperience working with Salesforce & Web-based technologiesExperience with Intercom, Slack, Quicksight, Zendesk, Airtable – advantageExperience selling HR technology is preferredHave had experience in demoing platforms with clients is preferredBuild and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessionsManage a portfolio of accounts with a focus on up-sell conversationsWork closely with our customers with the drive to help them change their workplace and achieve their business goalsBecome a trusted advisor and ambassador of change in our customers’ workplace.Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teamsIdentify opportunities and risks.Assess client health and develop strategies to mitigate churnMeet new ARR KPIs through data-driven analysis, planning and executionEstablish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

Company share options plan – every employee can eventually become a shareHolderCash allowance for health insuranceAnnual vision allowanceAnnual Headspace subscription and wellness benefitsTravel support (cycle scheme and season ticket loans)Hybrid working from day 1Work from home allowance – to get your home office set up!Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)Bob balance days – Enjoy a company-wide long weekend at the beginning of each quarter2 Social Impact days per year for volunteeringAwesome employee referral program- $2,500 for each successful referral with an additional ambassador programmePension scheme auto-enrolment from day 1Fun company and team social events (locally and virtually with our global teams)We love birthdays – take the day off and receive a special giftIf this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!***Learn about ***BELONGING AT HIBOBOur success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Expected salary

Location

Finsbury, City of London

Job date

Fri, 03 Jan 2025 23:42:00 GMT

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