Account Engagement Lead

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

About JLL 

We’re JLL. We’re a professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owning, occupying, and investing in real estate. 

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! 

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. 

With a focus on creating an environment that enhances productivity, collaboration, and well-being, you’ll have the opportunity to create exceptional workplace experiences and drive colleague satisfaction and engagement to create opportunities for everyone to flourish. 

What this job involves: 

We are seeking an experienced communications & administrative lead to oversee contract management processes and drive team engagement through communication. This is a key role providing professional administrative support to the global leadership team of a key client account. We are looking for someone to work closely with the global leadership team in driving a people engagement strategy, following JLL account management governance processes and coordinating the delivery of reporting to the client team across multiple workstreams. 

Role and Responsibilities:

CORE DELIVERABLES

• Leading and overseeing the global administration team, providing guidance and mentorship.
• Supporting the Global Account Director in driving action across the leadership team.
• Working with the global leadership team to develop and implement a people engagement strategy for our teams
• Support people survey follow up – actions and communication required by the business lead
• Ensure input and promotion of employee recognition programs
• Support talent reviews and succession planning
• Promote a sense of belonging amongst the team leaning into and signposting to our business resource groups as appropriate
• Ensuring JLL account management deliverables are met through the Global Account Management Essentials programme on the Momentum platform.
• Scheduling support, diary management, travel booking & expenses administrative duties.
• Providing relevant service delivery information and administration support to the account team as required.
• Supporting the Global Governance, Performance and Risk lead with performance controls and reporting in line with account governance across multiple workstreams.
• Assuring compliance with JLL policies, procedures and standard practices.
• Setting up, maintaining, organising and controlling JLL central files, information, data, reports etc.
• Entering system data and providing the overall system administration across multiple platforms.
• Formatting and processing documents to be sent to clients and preparing high quality slide decks for board meetings and department wide review meetings using Word and PowerPoint
• Developing and maintaining effective working relationships with clients and colleagues, in particular other assistants to senior JLL staff across the business.
• Discreet handling of sensitive and confidential information.
• Facilitate effective communication flows between the leadership and internal/external stakeholders, ensuring timely responses to inquiries, prioritising emails, and drafting and editing correspondence on behalf of the leadership team.
• Working with the operations and BI team to combine data and storytelling, driving insight and action from our reporting, presentations and communications.

PERSONAL COMPETENCIES, ATTRIBUTES & KNOWLEDGE

• Strong communication, strategic thinking and problem-solving skills.
• Highly developed project management skills with impeccable attention to detail.
• Exceptional computational & analytical skills: ability to build data-driven decks and communicate data insights in a crystal-clear way.
• Proven ability to work effectively with stakeholders at the most senior of levels and manage complex projects across multiple services and geographies.
• Independent worker with a proactive, flexible approach and ability to meet tight deadlines.
• Excellent organisational skills with the ability to effectively plan and prioritise workload.
• Enthusiastic, versatile, motivated, with a ‘can do’ attitude.
• Excellent English written/ verbal communication skills
• Ability to create exceptional presentations and written communications, considering different stakeholder groups
• Ability to learn and use the ‘voice’ of the Global Account Director, to write with authenticity and tone.

What we expect from all our colleagues on account:

• Our colleagues prioritise the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.
• Contribute to reporting Good Catches & other Health & Safety concerns, attend the SAFER together workshop and complete all safety trainings within the due date.
• You will be supporting the team to find actionable insights from our data and translate it into action, clearly communicating the “what”, “so what” and “now what”. By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and LSEG’s strategic desire for data-driven decisions.
• You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you’ll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity and creativity.

About JLL

We’re JLL—a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amasing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognised with awards for our success by organisations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

Remote –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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