Account and Client Relations Manager
Influencer
EMF Media is a performance-driven brand studio specialised in e-commerce growth. We partner with high-potential brands to drive and sustain high-impact growth across paid media, influencer marketing, creative strategy, and CRM.Since 2020, we’ve helped more than 50 brands accelerate their trajectory, managing over €70 million in paid media spend, executing 25,000+ influencer activations, and generating over €350 million in tracked revenue. In the last 12 months, we’ve driven over €80 million in sales across a focused portfolio of high-growth e-commerce businesses.About the RoleThe Account and Client Relations Manager ensures world-class client experiences, from onboarding to ongoing delivery. You’ll serve as the operational bridge between our clients and internal teams, managing communication workflows, project coordination, and satisfaction tracking.This role is ideal for someone proactive, structured, and client-obsessed, able to translate feedback into systems, ensure internal alignment, and elevate EMF Media’s service standards at scale.Key Responsibilities1. Client Onboarding & Satisfaction StrategyDeliver a seamless, structured onboarding experience while optimising for long-term satisfaction.
2. Project & Workflow OversightEnsure flawless execution by monitoring project timelines, deliverables, and dependencies.
3. Internal Accountability & CollaborationReinforce team ownership and alignment to maintain service excellence.
4. Client Communication & Escalation ManagementMaintain strong, trust-driven relationships through transparency and reliability.
5. Reporting & Process OptimisationBuild scalable systems for reporting, communication, and client success tracking.
Ideal Candidate Profile
A solid understanding of creative, media, or performance marketing processes is a strong plus.What We OfferJoin a High-Performance Team
Be part of a fast-growing and impact-driven agency, working alongside top-tier talent focused on results.Remote & Flexible Work
Work from anywhere in France while connecting with a collaborative, high-energy team.Career Growth & Learning
Access continuous opportunities to expand your expertise, take on new responsibilities, and accelerate your career trajectory.Collaborative Culture
Be part of a team that values efficiency, transparency, and shared success, where everyone contributes to collective performance.Competitive Compensation
Receive a salary that reflects your skills and experience, complemented by performance-based bonuses.Our Recruitment ProcessOur hiring process is designed to assess both strategic depth and operational excellence, ensuring a strong mutual fit from day one.Initial ApplicationA short form to understand your background, mindset, and creative approach.HR InterviewA 30-minute conversation focused on your career path, role expectations, and fit with our mission.Technical InterviewA 90-minute deep dive with your future manager, including a live technical test to assess your creative frameworks, processes, and real-time decision-making.Leadership InterviewA final strategic discussion with the COO or CEO to ensure vision alignment and long-term fit.Offer & OnboardingWelcome to EMF Media. Let’s build, scale, and deliver meaningful creative performance together.
France
Wed, 11 Jun 2025 01:47:26 GMT
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