Account Admin Support

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Admin Support

Role Purpose

We currently have an exciting opportunity for an Account Administrator based in London, United Kingdom. The Account Administrator will report to the Account Director for one of our biggest accounts. This is a key role providing professional administrative support to an EMEA-wide account facilities management team, assisting and supporting the day-to-day operation and delivery of the contract including, administration of supplier contracts, PO requisitions and receipting in addition to reporting on administration of on operational, H&S and Quality matters. This role would be ideally suited to an administrator or executive assistant with experience in a facilities management environment.

What this job involves

• Providing relevant FM information and administration support to the Account Director as well as wider account leadership team as required.
• Assist Regional Facilities Managers in the preparation and collation of their internal monthly reports.
• Support on-boarding of new staff by liaising with line managers and IT.
• General administration support.
• Maintain central operations trackers and organise weekly Operations Review meetings.
• Maintain accurate and up-to-date records on the shared drive.
• Conduct monthly collection of operational paperwork and certificates of completion from the EMEA portfolio, to ensure and reactive reports and certification is kept up to date, and is filed on the shared drive.
• Assisting the Account Director and Regional Facilities Managers with HR related matters, for example, maintenance of regional records and systems, and submission of new starter forms.
• Raising POs and coordinating invoicing.
• Working as a member of the team you will insure that all agreed service levels and service standards are met.
• Supporting the coordination of the office operations, procedures and resources to facilitate organisational effectiveness and efficiency including driving JLL best practices and procedures across EMEA.
• Setting up, maintaining, organising and controlling JLL central files, information, data, reports etc. relating to account integrated facilities management across EMEA.
• Entering system data, and providing the overall system administration.
• Ensuring prompt resolution of any customer complaints, escalating to the Regional FM as required.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

The core support team competency framework for the position are:

• Pro-active approach to duties and responsibilities
• Drive For Excellence – manages activities to ensure high standards are achieved in all areas
• Teamwork – manages the team to maximise their contributions and effectiveness, influencing personal commitments.
• Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.
• Planning, Organising & Executing – plans ahead, organises and schedules activities and resources, monitoring the execution against timescales and plans.
• Commercial/ Financial Awareness – understands and applies commercial and financial principals, viewing issues in terms of costs, profits/ returns, budget control, markets and added value.
• Risk Management – effectively manages risks and ensures that the interests of the business, others and self are protected.
• Customer Awareness – effectively manages relationships in the supply chain, responsive to the needs of the customer, aims to deliver customer satisfaction.
• Experience in an administrative role. Preferably within a FM environment
• Supervisory or management qualification

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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