Access Technician

Job title:

Access Technician

Company

East Sussex County Council

Job description

Job introductionAbout the roleWould you enjoy working in a team to support who are responsible for dealing with requests for new users’ access? Working closely with other teams in the creation of groups or roles with defined access privileges, and then controlling access by defining group membership. In addition to granting rights, Access Management revoke rights when a user’s status changes through transfer, resignation, or termination. Access Management also periodically undertake reviews of roles or groups used to control access to ensure that only necessary rights are being granted and that there are no rights conflicts among the roles or groups within the Amend Account process.The role will require you to help manage the main Access Management ITSM queue within our ticketing system, consulting with colleagues within the department and communicating with our customers. Access Management also ensures that the individuals in an organization can use the systems that help them do their day-to-day job, but only have as much access granted to them as they really need.This role is part of Customer and Partnerships within the Orbis IT & Digital Service. This Service provides mission critical operational support, innovative project delivery and dynamic strategic leadership that underpins delivery of the business priorities and service outcomes for the Orbis partner authorities and customers. The customers and stakeholders for this role include staff across East Sussex. This role is a vital component of the Council’s cyber security and overall management of systems and information integrity.We are looking for candidates who have:

• Ability to plan and organise a varied workload for self and others, working to short deadlines.
• Ability to communicate effectively with a range of people in a clear, concise and accurate manner, changing messages to suit different audiences.
• Ability to provide effective customer service which will include providing clear and succinct advice, responding appropriately to customers’ needs.
• Ability to work collaboratively as a member of a team and be able to develop professional relationships across teams and services to achieve shared aims.
• Ability to use technology as part of the role including Active Director (AD), Good IT Skills, including MS Office and database management systems.
• Ability to analyse, interpret and clearly present data, some of which may be complex, in line with Data Protection regulations.

• Ability to prioritise and plan workload whilst resolving conflicting priorities.
• Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non-technical people

If you are interested in this role, please click ‘Apply Now’ submit your CV and a covering letter, which sets out how you meet the essential requirements in the job description/person specification, and any other information which you feel makes you a suitable candidate for the role.

Interviews will be held via Microsoft Teams and the interview date will be confirmed once the shortlisting has taken place.In addition to opportunities to grow your career within our large and varied workforce, we offer a diverse range of benefits to help and support you during your employment, which include:

• A generous leave entitlement which increases with service and an additional leave purchase scheme​
• Access to financial wellbeing resources and products including financial wellbeing
• A wide selection of discounts with high street retailers, holiday companies and more. You can find information about them on our Employee benefits page
• A salary sacrifice bike scheme
• The choice to be a membership of the attractive Local Government Pension Scheme
• More information can be found on our

For an informal discussion, please contact Deborah Cotier – Access Manager, Service Design & Improvement Team, by emailAdditional informationYour starting salary will be pro rata if the above position is part-time or term-time only.Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.Company informationEast Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.

Expected salary

Location

Lewes, East Sussex

Job date

Tue, 10 Dec 2024 06:36:49 GMT

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