3rd Line Engineer – Patch Management (x2 hires required)

Job title:

3rd Line Engineer – Patch Management (x2 hires required)

Company

Computacenter

Job description

Location: UK – Hatfield, UK – Milton Keynes, UK – Nottingham | Job-ID: 213124 | Contract type: Standard | Business Unit: Information TechnologyLife on the team

• Location: Hatfield / Milton Keynes/ Nottingham
• Hours: 37.5 per week
• Hybrid Working – Required to be in the office at least 2 days a week. Also, there may be requirement to be on customer site.
• Role Type: Permanent

Team / Service OverviewThe Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch on monthly / quarterly bases. Patch Management also provide software deployment to ensure all customer’s core applications are on the latest / supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team.Patch Management is a global service delivered from the UK, India, and South Africa locations.What you’ll doManage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA1st point of contact for escalation of Patch related incident and problemsIncidents and Problems are owned and managed through to resolutionUndertake root cause analysis with technical teams where requiredCollaborate with other teams (where required) to ensure efficient remediation and resolutionFacilitate meetings both internal and externalSupport other team members for cover and contingencyThis role will require a flexible approach and may occasionally require out of hours supportWhat you’ll needHand on experience of Windows patch managementTechnical experience of using deployment toolsets (SCCM/MECM, Intune, WS1, WSUS)Experience of deploying security patches and software packagesExperience of Microsoft operating systems and Patch Management processThorough understanding of release and change processes and risk managementA keen interest in Microsoft Security and a desire to learn similar processes for other operating systemsA flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be requiredKnowledge of VMware integration of operating systems

In-depth technical knowledge of PC, peripheral and Network productsGood written and verbal communication skills are essential to this role as are good documentation skillsAttention to detailExcellent workload managementExperience of MI /Customer reportingExcellent communication skillsExcellent documentation skillsFlexible team memberCustomer facing skillsAbility to assist with Service Integration process (new business)The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team, ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement, automation and maturity.Why should you join the Patch Management Team at ComputacenterYou will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.About usWith over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.

Expected salary

Location

Milton Keynes – Nottingham

Job date

Fri, 25 Apr 2025 04:22:36 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.