2nd Line Support Engineer

Job title:

2nd Line Support Engineer

Company

IntaPeople

Job description

Job descriptionRole: 2nd Line Support Engineer
Location: Doncaster onsite – you must be commutable from Doncaster
Contract Type: PermanentOverview:
We’re hiring a 2nd Line Support Engineer for a busy environment. You’ll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies.Key Responsibilities:Handle escalated tickets from 1st line and work them through to resolutionPrioritise and manage multiple issues to meet SLAsProvide desktop, server, network, and cloud supportKeep customers updated throughout the ticket lifecycleMaintain accurate records in the service management systemLiaise with 3rd parties where needed and ensure SLAs are metShare fixes and updates with the wider teamRequired Experience:3+ years in a Service Desk or Helpdesk roleStrong knowledge of Windows OS (7–11), Windows Server, and Exchange

Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN)Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix)Confident working with firewalls, antivirus, and cyber security toolsExposure to backup/monitoring tools (e.g., Datto, PRTG)VOIP and telephony supportMSP background and/or education sector experience a bonusSkills:Customer-focused with a clear and professional phone mannerStrong communicator, both written and verbalAble to work under pressure and switch tasks as neededProactive and takes ownership of tickets from start to finishIf this sounds like you please apply now for a confidential chat, thanks!

Expected salary

£29000 – 30000 per year

Location

Doncaster

Job date

Fri, 16 May 2025 05:31:23 GMT

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