1st Line Risks & Control Incident Manager

Job title:

1st Line Risks & Control Incident Manager

Company

Starling Bank

Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.Our recruitment process:Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.Following your application being reviewed, you can expect the below:Stage 1 – Prescreen call with Talent Acquisition PartnerStage 2 – Role related interviews with the hiring teamClosing Date: Friday 28th FebruaryLocation: We’re open to this role being based in either Cardiff or London, our hybrid working policy requires 10 days per month to be spent in the office.About the role:This is a growth role within our 1lod Risk Team, reporting directly to our Head of Incident Management. This role will sit within the 1LoD Risk and Control Team and will support managers by;

• Responding to and co-ordinating Incidents impacting the Bank; ranging from moderate to major incidents.
• Monitoring adherence to the Incident Management and Escalation Framework, and driving continuous improvements.
• Reviewing Incident impacts, root cause and lessons learned.
• Assist in the establishment of an Incident Management Command Structure, including design, development and ongoing testing.

Key Responsibilities Include:

• Co-ordination of Operational Incidents impacting the Bank. Driving incident resolution actions from identification through to completion and independently capable of conducting Post Incident Reviews.
• Tracking of audit trail for incidents and aligning Post Incident Reviews with agreed actions.
• Conducting assurance activities on incidents and incident management driving consistency and continuous improvement.
• Development of reporting and management information covering incident management and wider risk impacts.
• Reviewing the risk and control environment, including conducting thematic reviews of incidents.

• Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile.
• Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches.

• Identifying control deficiencies and areas for enhancement.
• Providing training to stakeholders on the incident management framework, incident response activities and tracking of Post Incident actions in GRC tooling.
• Key contributor to the ongoing development of a risk aware culture within Starling.

RequirementsRegulatory:

• Extensive experience of Incident Management in complex environments.
• An understanding of risk management frameworks within large organisations.
• Understanding of Operational Risk, Conduct Risk and the Consumer Duty would be an advantage.

Behaviours & Competencies:

• A natural ability to build strong stakeholder relationships and experience in challenging the status quo.
• Excellent communicator with demonstrable experience of communicating in high stress situations to all levels within the business.
• Proven experience in Crisis Management for large institutions or organisations with experience of invoking and operating Crisis Management frameworks such as Gold, Silver & Bronze structure.
• An inquisitive analytical mind is key and proven experience running serious / complex incident investigations is essential.
• A proactive approach to managing workloads and ‘can do’ attitude, along with ability to use initiative, taking ownership and seeing things through.

Skills:

• Proficient in Microsoft Excel/ Google Sheets- strong knowledge of database management and reporting.
• Exposure to working within First or Second line risk or as a risk champion within a business line.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Expected salary

Location

Cardiff

Job date

Sun, 16 Feb 2025 23:20:39 GMT

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