1st Line Customer Support

Job title:

1st Line Customer Support

Company

Konica Minolta

Job description

Role: 1st Line Customer SupportLocation: We offer Choice based working that gives you the opportunity to work remotely from a UK location of your choice, we also offer various Konica Minolta office and Regus office spaces across the UK.Package: £23,650 – £29,450 plus % bonus.

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Access to training and development opportunities, along with license with award winning learning content provider.
• Enhanced family leave
• Life assurance options
• An extra paid day off to focus on your mental health
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An extra paid day off to dedicate to volunteer projects
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing

We would love to hear from people who’s skill set or potential aligns with

• Ability to perform methodical troubleshooting of an incident
• Excellent written and verbal communication
• Ability to create/demonstrate empathy with internal and external customers
• Ability to deliver under pressure and to agreed deadlines
• Experience in service desk operations and toolsets to manage incident resolution
• Understanding of government legislation in relation to data protection and security

We are seeking a 1st Line Customer Support to join our team at Konica Minolta!As a 1st Line customer Support, your primary responsibility is to manage and resolve customer service requests and incidents, ensuring an exceptional experience at every interaction. You will guide customers through the steps to resolve issues, escalate to support teams when needed, and promote self-help solutions. In this role, you’ll collaborate with Service Support teams, follow ITIL best practices, and stay up to date on Konica Minolta’s latest products and trends. You’ll be proactive in resolving incidents within set SLAs, share knowledge across teams, and ensure compliance with company procedures and data protection laws. Your initiative and quick decision-making will help deliver timely resolutions and contribute to a collaborative and customer-focused support environment.What you can expect from our hiring process?Stage 1
📲 Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2
💻Teams interview with the hiring team.
Stage 4
👏Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.

In 1st line Customer Support each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your “day to day” might look like in this role.Don’t meet every single requirement?Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!We are an equal opportunities employer. Please let us know on your application or email us at if there’s any adjustments, we can make that would be helpful for you.Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!ESG Initiatives at Konica MinoltaA global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.Take a look at our sustainable development goals herePlease note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you’re interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunityDocuments

Expected salary

£23650 – 29450 per year

Location

United Kingdom

Job date

Thu, 03 Oct 2024 06:37:17 GMT

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