Senior Manager Dispatch Standards and Regulatory Compliance

position Summary: The Senior Manager, Flight Dispatch Standards & Regulatory Compliance is responsible for the strategic governance, development, implementation, and continuous improvement of Flight Dispatch standards, regulatory compliance programs, operational control governance, training, and quality assurance. This position establishes the standards and policies under which the Dispatch organization operates and ensures continued compliance with FAA regulations, IOSA standards, and company operational requirements.

Major Job Accountabilities:

Standards & Regulatory Compliance:

• Serve as the primary authority for Flight Dispatch standards, regulatory compliance, and operational governance.
• Ensure compliance with FAA Part 121 regulations, Operations Specifications, IOSA standards, and applicable international requirements.
• Develop, revise and publish dispatch manuals, policies and standard operating procedures.
• Coordinate responses to FCRs, FCIRs, DXRs, and DXIRs
• Coordinate regulatory inspections, audits, and corrective action programs.
• Manage the Dispatcher ASAP program as the Company representative for ASAP within the SMS program.
• Remains available for Dispatch Technical concerns as they relate to current and contracted vendors, and is available for recommendations 24/7, as required to meet the needs of the operation.

Training & Qualification Programs:

• Develop and maintain OJT instructor qualification and standardization programs.
• Ensure compliance with dispatcher certification and all training requirements.
• Implement leadership development and succession planning initiatives.

Operational Governance:

• Provide strategic oversight of dispatch operational control standards and practices.
• Develop governance processes that ensure consistent operational decision-making across all dispatch personnel.
• Support major operational events, disruptions, and emergency response activities.
• Serve as a senior advisor during operational recovery and crisis-management events.

Safety & Quality Assurance:

• Support Atlas Air’s Safety Management System initiatives.
• Manage flight plan quality control audit program
• Conduct operational evaluations and quality reviews.
• Analyze dispatch performance metrics and compliance trends.
• Lead continuous improvement initiatives to enhance safety, compliance, and operational effectiveness.

Leadership & Team Development:

• Mentor dispatch managers lead dispatchers, instructors, and operational personnel..
• Establish departmental performance goals and accountability measures.
• Promote a culture of safety, professionalism, compliance, and operational excellence.

Qualifications:

• Valid FAA Aircraft Dispatcher License
• Bachelor’s degree in Aviation, Aeronautical Science, Business Administration, Operations Management, or equivlanet operational experience
• 3 years of flight dispatch operations, airline operations, fleet planning, network planning, flight operations, or operational control experience required.
• Minimum 2 years of Dispatch leadership experience within Flight Dispatch, System Operations Control, Operational Control, Training, or Regulatory Compliance.
• Maintains Dispatcher currency as required by FAR Part 121.
• Strong technical knowledge of aircraft performance, navigation, weather, and federal air regulations.
• Extensive knowledge of Dispatch Operating Systems.
• Experience with Aircraft Systems as they relate to the Dispatch function
• Demonstrate good communication, negotiation, analytical, project/program management, problem-solving and customer service skills.
• Must be able to handle complex human relation problems.
• Must be highly organized, focused and able to multi-task and prioritize tasks with excellent attention to detail.
• Ability to work cross-functionally with all levels of employees and management.
• Ability to resolve conflicts and gain cooperation among competing interest groups.
• Must have the ability to quickly learn systems, processes, and procedures.
• Must be a team player.
• Experience supporting FAA audits, IOSA audits, or regulatory inspections.
• Must be flexible, willing to work weekends and be on-call.
• Valid passport with ability to travel internationally.