IT Application Developer III

ABOUT THE POSITION

Riverside County Information Technology (RCIT) is seeking an experienced IT Application Developer III to support its Enterprise Applications division in Riverside, CA.

This role focuses on the administration and development of the ServiceNow platform, with key responsibilities in IT Operational Management (ITOM) module administration, and Configuration Management Database (CMDB) management.

The Applications Developer will lead the design, configuration, and enhancement of ServiceNow workflows, forms, and approval processes across modules such as Information Technology Service Management (ITSM), Customer Service Management (CSM), and IT Operational Management (ITOM). The position will also be responsible for maintaining and governing the CMDB to ensure data integrity, service mapping, and support for IT operations.

In addition to technical administration, the role involves preparing reports, performing platform upgrades, and managing ServiceNow projects through their full lifecycle—from planning and analysis to execution and delivery. The successful candidate will collaborate with both internal teams and external partners, often coordinating multiple project components simultaneously.

Competitive applicants will possess:

• ServiceNow Developer/Administrator: Hands-on experience in ServiceNow platform development and administration, including scripting, workflow automation, and configuration. Proficiency in working with modules such as ITSM, ITOM, ITBM, and CSM, along with familiarity with the Glide API.
• Proven experience as an Application Developer or similar role, with a focus on development as a core skill.
• Demonstrated expertise in requirements gathering, technical documentation, and project management.
• Familiarity with Wrike, Microsoft Project, ServiceNow Portfolio Project Management (PPM), and reporting/analytics tools (Power BI).
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and lead cross-functional teams effectively.
• Strong organizational and multitasking abilities.
• Commitment to delivering high-quality outcomes in a fast-paced environment.
• Ability to foster relationships and drive collaboration across diverse teams.
• Familiarity with agile methodologies is a plus.

Preferred qualifications include:

• Four years of journey-level IT applications developer experience, with one year in a lead or technically advanced capacity.
• Two+ years in ServiceNow ITSM, CSM, and/or ITOM.
• One+ year in Power BI report/dashboard building.

At this time, the position offers the opportunity to telework based on business need. This role requires employees to report to the office at least twice per month and may be required to attend additional in-person meetings as needed. Telework arrangements are subject to change at the department’s discretion.

Meet the Team!

The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County’s enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.

EXAMPLES OF ESSENTIAL DUTIES

• Develop project specifications and application design from direct customer input or specified end user requirements.
• May provide training and delegate tasks to subordinate staff.
• Provide subject matter expertise in support of system and policy changes; act as a liaison to external vendors.
• Configure servers and systems and conduct maintenance; troubleshoot network when needed; research, evaluate, and test proposed products, product versions, and systems solutions.
• Coordinate version and change control processes and procedures; implement new and modified processes and systems by performing design, web development, installation, and testing; lead design reviews.
• Assess available technology for production and development projects; conduct business process systems analysis; conduct inspections and complaint investigations.
• Develop and maintain business applications; gather and determine user requirements.
• Generate, develop, and modify reports for management and stakeholders; write reports and queries when needed.
• Synchronize data and ensure data is transferable; extract data and customize based on server requirements.
• Troubleshoot system issues and make recommendations for solutions; research new technology and determine best products for web applications.
• Write and test programming code to create new business applications and interfaces, or maintain/modify existing business applications.
• Conduct business and systems analysis on development projects; implement the full software development cycle, including design, planning, programming, and testing to ensure performance efficiency.
• Create and modify tables and store procedures; perform daily data integration between new and existing applications.
• Perform data modeling.
• Prepare technical documents (e.g., process specifications, diagrams, and flow charts) and user manuals; update documentation.
• Research, evaluate, and test proposed network products, product versions, and systems solutions.
• Develop quality standards based on industry standards and evaluation of available technology and resources.
• Coordinate version and change control processes and procedures.

Key Responsibilities

• Administer and enhance the ServiceNow ITOM module, including discovery, event management, and service mapping, to support proactive IT operations and infrastructure visibility.
• Maintain and govern the CMDB, ensuring accurate relationships between configuration items (CIs), services, and business processes.
• Design and optimize ServiceNow workflows, forms, and integrations using Flow Designer and Automation Engine to streamline service delivery and reduce manual effort.
• Support the continuous improvement of the ServiceNow Service Catalog by developing new catalog items, maintaining taxonomy, and improving user experience.
• Facilitate business process analysis and design workshops to gather requirements, evaluate solutions, and document workflow improvements.
• Continuously assess and refine operational and technical processes to improve delivery efficiency, enhance service quality, and support strategic growth initiatives.
• Manage large, cross-functional project teams while maintaining alignment with organizational goals through effective stakeholder communication and engagement.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in business administration, information technology, computer science, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment. (IT job-related experience may substitute for education on the basis of 30 semester or 45 quarter units equaling one year.)

Experience: Four years of successful journey level IT applications developer experience, one year of which included either lead duties or technically advanced IT job-related work. (One year of experience as an IT Applications Developer II will satisfy the one year of lead or technically advanced experience requirement.)

Other Requirements

A successful Security Clearance conducted by the Sheriffs’ Department is required for positions within the Riverside County Information Technology Department.

Knowledge of: The principles, methods, and techniques used in the course of work for the IT Applications Developer series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval.

Ability to: Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees and the public; communicate effectively with people at all organizational levels.

Required IT-Related Skills: Writing code and scripts; writing process descriptions; prepare flow process diagrams and other design graphics; application of industry and corporate standards and conventions; installation, testing, and migration process and techniques; quality and version control processes; writing and modifying technical documentation; using Software Development Life Cycle (SDLC) methodologies.

Preferred IT-Related Skills: Project specification development; application design; writing and modifying user documentation; data modeling techniques.

SUPPLEMENTAL INFORMATION

What’s Next? This recruitment is open to all. Current County of Riverside employees or employees of the Riverside County Information Technology (RCIT) may be considered before other applicants depending on the volume of applications received.

Other Requirements

A successful Security Clearance conducted by the Sheriffs’ Department is required.

For questions regarding this recruitment

Contact Vanessa Diaz Beaird at [email protected] with any questions regarding this recruitment.

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APPLICATION INFORMATION

Veteran’s Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse’s) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse’s letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans’ preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving “At Will,” are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the ‘Apply‘ link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran’s preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at [email protected] or toll-free 1-855-524-5627.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees’ Retirement System (CalPERS).

• Tier I (Classic Member – Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member – Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member – Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees’ Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

1. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
2. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
3. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as “classic members”.

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to [email protected] or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees’ Retirement Law. The Retirement Law is complex and subject to change. If there’s any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for individuals who are unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave Benefits. The wage replacement rate is determined by current law, offering 60-70% of the wages earned during the SDI eligibility period.

Additionally, employees receive employer-paid Long-Term Disability Benefits, which cover 66.67% of pre-disability earnings, up to a maximum of $10,000 per month. There is a 365-day waiting period before these benefits become active. Employees may coordinate these benefits with other available leave balances to receive up to 100% of their regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

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