John Lewis Partnership
Job title:
Team Manager at John Lewis Oxford
Company
John Lewis Partnership
Job description
Posting End Date: January 9, 2025Join John Lewis or Waitrose todayIf you’ve ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you’ll know there’s something unique about us.That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we’re the success we are. They’re our secret sauce; the opportunity for us to differentiate.Job Summary: Our Partners have been delighting our customers for 150 years and we need exceptional leaders to continue our legacy and to propel us into the future. As ambassadors for the John Lewis Partnership, you’ll develop and uphold our reputation.Job Description:Hello, and a very warm welcome from the team here at John Lewis Oxford.As a Team Manager of Customer Assistants (primarily supporting Home/Furniture), you’ll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You’ll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential.Key ResponsibilitiesWorking in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you’ll be responsible for:Striving for high levels of customer and Partner (employee) satisfactionEmpowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared forBuilding genuine relationships with customers and internal and external stakeholdersWorking with the wider shop leadership team, taking on duty manager responsibilities when requiredThrough the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding serviceEssential skills you’ll need:Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowermentDesirable skills you may have:Disciplinary and Grievance experienceHiring manager/recruitment experienceAdditional Information:
As a Partner you will enjoy our unique benefits which include:Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discountFull time working holiday entitlement of 22 days – prorated for part time hoursMarketing leading equal parenthood leave policyAccess to our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them plus so much more …Things to note:This role may be subject to pre-employment screeningWe occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply earlyPrint off the job description now if you require it and ensure you attach an up-to-date CVGood luck!Pay: £27,500.00 – £38,900.00 AnnualScheduled Weekly hours: 37.5Worker Type: Permanent PartnerJob Level: Partnership Level 8Hours of Work: Various full-time hours required between 09:00 and 20:30. Working pattern across 7 days. Exact rota will be discussed at interviewAt the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you’re at your best when you’re free to be yourself.Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It’s why we’ve set our own aim to become the UK’s most inclusive business – for our Partners (employees) and our customers.We firmly believe that our future success lies in diversity of thought from all Partners and it’s integral in our mission to build a happier world. 🌍 💚We welcome applications from everyone interested in working for us. And, once you’re a Partner, your differences will make all the difference.Find out more about D&I in the Partnership .We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.http://embed.wirewax.com/8095404
Expected salary
£27500 – 38900 per year
Location
United Kingdom
Job date
Sun, 05 Jan 2025 05:31:19 GMT
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