HiBob
Job title:
Head of Professional Services – Enterprise
Company
HiBob
Job description
Come and be yourself with us!Being a Bobber means bringing your whole self to work—whether you’re bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.Our team is growing, and we’re looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You’ll help ensure every interaction with HiBob is a positive one, contributing to our world-class support team and making a real impact on our customer experience.About Us:HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 3,000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call “Bobbers.”What we are looking forWe require an experienced Head of Professional Services to lead the Hibob Enterprise Implementation function in EMEA. With a deep understanding of delivery standards and excellence in providing implementation and supporting services to Enterprise, multi-national customers. This role will lay the foundation for delivery standards for Enterprise delivery and transformative services globally.Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.Extensive expertise in Enterprise Delivery and transformational servicesKnowledge of end-to-end service delivery, including implementation and post launch value-added servicesProven track record of achievement and exceeding departmental KPIsOverseeing and acting as the Project Sponsor on complex projects spanning multiple monthHR Technology, Payroll or similar system implementation experience along with integration to other HR/Payroll/Finance systemsManaging hybrid delivery teamsStrong project management and project governance expertiseCross-functional collaboration and communicationContinuous improvement mindsetDevelop and lead the Enterprise Implementation Team based out of EMEA, who will implement HiBob to our largest accountsDefine and continually improve the Enterprise delivery methodology to bring high value to our customersOversee the successful delivery of all Enterprise delivery projectsCollaborate with other Professional Services and Customer Experience leaders to deliver a seamless experience to our customersBuild positive partnerships with cross-functional teams to support correct positioning of services and delivery executionContribute to strategy and direction as part of the Global Customer Services leadership team, leading global and local initiatives to improve our business performanceHiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:Company share options plan – every employee can eventually become a shareHolderCash allowance for health insuranceAnnual vision allowanceAnnual Headspace subscription and wellness benefitsTravel support (cycle scheme and season ticket loans)Hybrid working from day 1Work from home allowance – to get your home office set up!Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)Bob balance days – Enjoy a company-wide long weekend at the beginning of each quarter2 Social Impact days per year for volunteeringAwesome employee referral program- $2,500 for each successful referral with an additional ambassador programmePension scheme auto-enrolment from day 1Fun company and team social events (locally and virtually with our global teams)We love birthdays – take the day off and receive a special giftIf this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!***Learn about ***BELONGING AT HIBOBOur success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.
Expected salary
Location
Finsbury, City of London
Job date
Sat, 14 Dec 2024 23:31:09 GMT
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