Job title:
Customer Relations Team Leader
Company
IKEA
Job description
Customer Relations Team Leader“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationBelfastEmployment typeFull Time PermanentDepartmentCustomer RelationsDeadline2025-01-05You already applied for this job.Candidate profile (text) – Default language We are looking to welcome a value driven, customer focused Team Leader to join our spirited Customer Relations team.Expected Starting Date: January 2025WHAT WE OFFER
- Living Wage Foundation Employer
- 39 hours working 5 days out of 7 including 2 out of 4 weekends and late evenings.
- This role offers a salary starting from £26,969 per annum, final salary offer will be made based on skills and experience.
WORKING WITH US HAS ITS REWARDSOur co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family’s everyday needs.WHAT YOU’LL NEED TO HAVE
- You have a good understanding of customer wants and needs, using this knowledge to promote a customer first mindset in your team.
- You communicate effectively with a diverse range of people having an approach that you can adapt to best suit the message or recipient(s).
- You have an understanding of staff planning and use this to structure your own and your teams workload ensuring adequate cover to meet customers.
- You are comfortable making decisions and taking action using policies and procedures to guide you.
WHAT YOU’LL BE DOING DAY TO DAY
- Empowering co-workers through knowledge, confidence, trust, and motivation so they are always ready to support customers in the best way possible.
- Optimising the customer experience by encouraging your co-workers to work cooperatively with other departments, to take initiative and problem solve.
- Working with your team to build strong customer relationships that increase customer satisfaction and promote repeat visitation.
- Working within the Customer Relations Team to identify recurring issues, identify root causes, then working within the larger store leadership team to create action plans and implement changes.
WE CARE FOR THE PEOPLEIt takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.RECRUITMENT PROCESS INFORMATIONIf you have any special requirements during the interview process, please let us know as soon as possible.First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful you will be invited to an interview with one of our hiring managers.Come see the wonderful workday, where we create a better everyday life for the many.IKEA reserves the right to close a job vacancy earlier than originally advertised.For any advice or support, email us @ [email protected] and we’ll be happy to help!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Expected salary
£26969 per year
Location
Belfast
Job date
Tue, 24 Dec 2024 06:55:27 GMT
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