Hire Monitoring Claims Handler

Job title:

Hire Monitoring Claims Handler

Company

Markerstudy

Job description

Hire Monitoring Claims HandlerWith a focus on providing high-quality customer care to a number of varied client accounts, you will be expected to manage, monitor and progress non-fault motor claims through to completion of the customer’s repairs or settlement payment received.Key Responsibilities:

• Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships
• Obtain updates on customer files from third party insurers, repairing garages and engineers, ensuring the customer is always kept up to date
• Follow up any issues with relevant investigations and agreed protocol, and be relied upon to make informed judgements to minimise impact to the business
• Liaise and network with a variety of internal and external sources including business seniors and solicitors
• Adhere to industry guidelines in order to mitigate losses and ensure recovery of business costs

Essential Skills:

• The ability to manage a high volume of inbound and outbound calls, while maintaining excellent phone manner

• Customer service experience
• Strong verbal and written skills
• Excellent organisational skills, time management skills and attention to detail
• The ability to work under pressure with competing priorities and meet deadlines
• Confident negotiator or otherwise able to persuade/influence others
• Computer literate with a working knowledge of Word/Excel/Outlook
• The ability to build effective relationships with customers and colleagues
• Have a positive, ‘can do’ attitude
• Confidently able to deal with challenging customers

Desirable Skills:

• Previous experience within the credit hire or motor insurance industry an advantage
• A working knowledge of the Highway Code and standard driving practises

Expected salary

Location

Uxbridge, Greater London – Hillingdon, Greater London

Job date

Sat, 26 Oct 2024 07:54:59 GMT

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