Technical Lead – IT Operations & Cybersecurity

Job Description – ( Remote position)

Our ideal candidate is passionate about their career and has proven success with what they do. In this role, you will be the technical lead for server and cloud technologies as an IT Operations and Cybersecurity team member. You will work collaboratively with nearshore and offshore resources to build optimized, cloud-centric hosted services for the public (Azure/AWS) and private (VMWare) clouds. You will design and implement services for high availability, resiliency, performance, and disaster recovery. You will deploy a mix of Microsoft Server and Azure solutions and technologies supported by other Windows/Linux/Oracle administrators. You will support the server infrastructure with a specific emphasis on building and delivering systems to the business and diagnosing issues impacting applications and services. The successful candidate should be able to research, design, and implement hardware and software solutions. You will also maintain the day-to-day operations and assure the reliability and availability of all the infrastructure services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Technical lead for Microsoft Azure, Oracle Cloud, and AWS (PaaS/IaaS) Services – 25%

2. Technical lead for M365 E5 Services (Office 365, Enterprise Mobility, Windows 10, Security, Compliance, Cloud App Security, etc) – 20%

3. Technical lead for Windows Server administration and supporting applications – 25%

4. Administrator of Line of Business Applications – 10%

5. Contributes to DevSecOps and Cybersecurity Operations – 20%

Supervision

Accountable for hiring & discharge decisions

Responsible for training

Manage performance & appraisals.

Assign and/or check the work of others but without any of the above responsibilities.

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

10+ years of IT experience. 3 – 5 years experience managing infrastructure environments. 1-3 years of management or team lead experience. Drive strategic and complex projects with executive visibility and many critical dependencies. Manage modernization, architecture, disaster recovery, and business transformation processes. Identify, communicate, and mitigate risks, assumptions, issues, and decisions throughout the project lifecycle. Proven experience configuring Microsoft M365 E5-specific services related to Office, Security, and Windows. Demonstrated experience managing Microsoft M365 E5-specific services from a security operations perspective. Proven experience with Microsoft Windows Server 2019, Azure, Office 365, AWS, etc. Proven experience with Access and Authentication technologies like Active Directory, Azure Active Directory, Azure MFA, Azure B2C, Azure Conditional Access, etc. Proficient in ITIL-based methodologies, including Incident, Problem, and Change Management Exposure to incorporating infosec principles into your infrastructure practices. Must have proven experience in Cloud technologies, Server Consolidation, and Virtualization. Must have proven experience with building, deploying, and running with automation scripts in PowerShell. Assessing Cloud infrastructure to capture current operating costs and propose future improvements to customer technical and business teams. Resolve complex technical issues. Responsible for regular log review process identifying any risks to the service and ensuring appropriate remedial actions are taken. Support the operations of IT infrastructure under strict change control and documentation processes Automate repetitive functions via scripting. Designing and providing solutions to fit the requirements of the project stakeholders, customers, and end-users, conforming to the standards established by the IT organization. Using assessments of vulnerabilities, sources of threats, and current security guidance to determine the effectiveness of mitigation plans.

Other Skills and Abilities

Strong technical leadership skills Demonstrate intimate abilities and/or a proven record of success as a team leader: Exhibits leadership/mentorship with team members; Demonstrates ability in staying abreast of technical developments in the industry and aligning them with strategic company objectives Proven ability to realign priorities rapidly to meet changing business requirements Strong written verbal and interpersonal communication skills

Education, Certificates, Licenses, Registrations

Education Requirement

BS or BA in Computer Science, Information Systems, or demonstrated equivalent experience.

Certificate and/or License

ITIL-OSA, CISSP, CCSP, Azure certifications

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods and use their hands to operate the computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50. Specific vision abilities this job requires include close vision and the ability to adjust focus.

Travel

The position requires travel. The annual rate of overnight travel is up to 10%.