Technical Writer

Job title:

Technical Writer

Company

Okta

Job description

Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences.Join our team! We’re building a world where Identity belongs to you.Okta is seeking a technical writer who is passionate about creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully.If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!Technical WriterReporting to the Manager of Technical Documentation, in this role you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully.What you’ll be doing

• Design, develop, edit, and deliver accurate and effective documentation for Okta products.
• Work closely with Engineering, Product Management, QA, Support, Developer Content Strategy, and members of the Information Development team to ensure quality and accuracy of content.
• Prioritize projects when working with multiple engineering teams.
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

What you’ll bring to the role

• Minimum 2 years relevant experience writing documentation for Cloud or Enterprise products.
• Bachelor degree or certificate in Technical Writing is preferred.
• Experience writing customer-facing online help documentation.
• Experience using MadCap Flare and source control tools such as Git and GitHub
• Experience writing release notes.

And extra credit if you have experience in any of the following!

• Strong ability to understand the application of security products in the real world and produce use case-based content.
• Knowledge of Okta or similar identity and access management solutions

#LI-Remote#LI-TMBelow is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: . The annual base salary range for this position for candidates located in Canada is between:$75,000-$113,000 CADWhat you can look forward to as an Full-Time Okta employee!

• Amazing
• Making
• Fostering

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta .Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .U.S. Equal Opportunity Employment InformationIndividuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status. This information helps us support or diversity, inclusion, and belonging efforts, as well as maintain fair and equitable hiring practices.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Pay TransparencyOkta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, .Voluntary Self-Identification of Disability
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PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.The foundation for secure connections between people and technologyOkta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Expected salary

$75000 – 113000 per year

Location

Canada

Job date

Fri, 15 Nov 2024 03:30:04 GMT

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