Facility Manager – Critical Environments

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

Principal Duties and Responsibilities

Task will include but not be limited to:

• Ensure maintenance and continuous operation of all data center systems including fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, switchgear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, locks), digital systems (fire alarm, duress, card access, radionics, CCTV), and Audio/Visual services. Utilize staff and contracting with outside vendors as necessary.
• Develops, reviews, and approves Critical Environment work efforts. Mission Critical Statement for assigned facilities and systems.
• Manage critical environments team including hiring, training and personal development.
• Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, predictive and reactive maintenance procedures.
• Identify safety hazards within the data center and incorporate the remediation of such hazards to ensure that the data center’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the data center’s infrastructure. Responsible for alerting management of building discrepancies.
• Develop a CAPEX and OPEX plan which would include planning for infra-structure upgrades, maintenance, repairs, critical spare parts, safety (PPE), equipment replacements and data center modifications to ensure the data center’s future capabilities are maintained.
• Responsible for providing technical input and support to facility projects and modifications, including construction support, commissioning, and final acceptance, as applicable.
• Maintain all infrastructure and compliance documentation for the data center including up-to-date data center drawings and one-line schematics as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law.
• Responsible for overseeing the activities of contractors working within the data center either as representatives of the data center itself or tenants operating within the data centers.
• Prepare and report on KPIs to track team performance.
• Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the data center’s critical functions and the work they are to perform, including an incident contact response list.
• Ensure that the Data Center Work Rules are well-understood process among the data center staff, engineers, tenants and contractors who perform work on the data center’s critical infrastructure.
• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information.
• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
• For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress.
• Performs additional job duties as requested.

Supervisory Responsibilities

• Directly supervise the chief engineers, facility coordinator, and scheduler/planner. Responsible for all employes.
• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
• Responsibilities include interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Minimum Requirements:

Education & Experience

• Hands-on experience working in a data center/critical facility, including UPS.
• Systems, emergency generators, and switchgears.
• High School diploma or GED equivalent
• Seven to ten years of JLL engineering experience or equivalent industry experience
• Five to seven years supervisory experience.
• Moderate knowledge of a variety of manual trades such as carpentry, electromechanical repair, etc.

Language Skills 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of tenants or fellow employees.
• Demonstrated verbal/written communication skills.

Other Skill and Abilities

• Ability to use drawings, specifications, shop math and various measuring or testing instruments.
• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.
• Must be able to professionally interact with tenants and contractors.
• Demonstration of leadership ability, presentation capabilities and organization skills.

Preferred Requirements:

• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.

Physical Requirements:

This position will require the following:

• Walking large, campus-like settings.
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:
• Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30 ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• Must be able to respond to site emergencies.

Customer Environment Description

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
• Demanding customer and fast-paced environment, serving some of the largest companies in the world.
• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer’s business has grown; we continue to support current locations and assist in establishing new sites across the United States.
• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Training

Coming Into Role

During Role

• Leadership expertise
• Safety Training
• Corporate/HR Training
• People leadership training
• Training on MCIM
• Training on Corrigo
• Training on ServiceNow
• MOP Management
• Critical Facility Awareness
• Account Finance and Budgeting
• MSA Training

Accountabilities and KPIs

Accountability

Associated KPI

Ensure team follows all established guidelines and work rules.

Average < 1% downtime due to failure to follow established guidelines and work rules.

Developing Employees

Development plans and goals for 100% of employees

Managing approved budget

Maintain a budget variance ≤ 5% in each expense category

Reporting Accuracy

≥ 95% accuracy

Responsibilities To:

Area

Responsibility

Customer

Facility Managers are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to:

• Ensure all employees safely operate all equipment and systems.
• Ensure all records/reports are updated and accurate.
• Remain professional at all times.
• Timely, concise, accurate, and professional communication.
• Attendance to all meetings requested by the customer.
• Following all policies and procedures, maintaining the highest standards.
• Manage team to meet all customer expectations.

Team

JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to:

• Report to shifts on time and ready to perform role to the best of your ability.
• Keep team accountable to report to shifts on time and ready to perform their role to the best of their ability.
• Work collaboratively with team to ensure we are meeting the customer’s needs.
• Handle safety concerns and escalate through appropriate channels and ensure you and team are working safely.
• Stop work if any unsafe conditions arise.
• Manage team in a professional and respectful manner.
• Support employees’ career growth and training.
• Maintain open communication with the team and ensure to appropriately respond to issues, questions, or other feedback.

Training

Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to:

• Ensure assigned training is satisfactorily completed on time.
• Seek additional training through JLL and client funded training to upskill or reskill.
• Ensure you are present and ready to learn for all training.
• Support team in their training efforts.
• Provide team with feedback regarding any training they may require to effectively perform their role.
• Seek and participate in people leadership training.

Culture

Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to: 

• Lead by example.
• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.
• Provide feedback to leadership regarding issues, questions, or improvements.
• Maintain an open-door policy that encourages employees to inform you of any issues, make suggestions, or ask questions.

JLL

Although employees work at the customer’s location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:

• Understand JLL’s mission, vision, and values and how your role fits into the bigger picture.
• Ensure you are making fiscally responsible decisions.

Support you will receive:

Area

Support

Safety

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:

• Proper PPE will be provided as required to safely perform work.
• Safety champions and HSSE are available for any safety questions or concerns.

Training

Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:

• We will provide all necessary training for you to do your job safely and effectively.
• You will be given time during your shift to complete all required training.
• Ability to leverage team knowledge.
• Provide training and experience focused on your growth and development.

Communication

All employees need to have a voice and stay informed. Our commitment to communication includes:

• Open door communication with leadership and corporate functions such as Human Resources.
• Regular communication from the PMO team regarding the account to keep you up to date.
• An environment that appreciates diversity of thought and encourages open communication.

Team

At JLL, employees are one team working toward the same goal. Your team will support you through:

• Collaborative environment where employees work together to achieve outstanding performance for our customer.
• An inclusive culture where all employees are respectful and professional.

Leadership

Our leaders cannot meet the customer’s needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by:

• Coaching and development to help you achieve your career goals.
• Regular meetings to discuss issues, answer questions, and your career goals.
• Provide you with all tools to successfully perform your role and grow.

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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