Noramtec Consultants
Job title:
Help Desk Analyst REMOTE
Company
Noramtec Consultants
Job description
OverviewHelp Desk Analyst
REMOTE, on-site meetings as needed.
Edmonton, Alberta, Canada
ContractThe resource will be responsible for delivering the following services:
4-5 years hands-on experience
- The Application Help Desk Analyst provides application support to stakeholders.
- May be responsible and accountable for resolving data discrepancies related to student data within the Stakeholder Registry (SHR).
- Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forward pending inquiries to the next level of expert support.
- Participate in related projects as required.
- Develop and maintain documentation as required.
- Ensures all Help Desk-related policies, processes, and procedures are followed to track and monitor all incoming calls.
- Improves operations efficiency and effectiveness by identifying and recommending changes and enhancements.
- Contact ministry resources to resolve problems investigate alternatives for resolution and recommend solutions for implementing business process and systems changes.
- May co-ordinate Help Desk-related activities that require communications to the external stakeholders with business areas
- Cross trains within the Help Desk environment as required.
No travel expenses were provided.Please send your resume to
Expected salary
Location
Edmonton, AB
Job date
Wed, 25 Sep 2024 07:53:27 GMT
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