Hire Desk Controller

Job title:

Hire Desk Controller

Company

SFL Mobile Radio

Job description

We are one of the leaders in the sales of rental and maintenance of Radio Communications and as a result of organisational growth are looking to appoint a Hire Desk Controller to join our busy experienced team. Reporting into the Hire Desk Supervisor, you will be based in the Head Office on the Wirral, you will work very closely with the Workshop and the Stores & Logistics Department. The main purpose the role is to ensure that the Hire Desk process is operated in a professional manner from the initial hire request though to the completion of the off-hire process.Full product Training will be provided for the successful candidate.The main purpose of the role is:

• Ensuring completion of the hire agreement for any new hires
• Processing ‘on-hire’ equipment via syrinx following due process
• Ensuring that delivery of equipment has been successful by calling the customer to confirm and liaising with the courier to resolve any failed delivery issues.
• Promptly dealing with any defective equipment by organising an exchange
• At the end of the hire period organising collection of the equipment and liaising with the logistics team ensure the correct equipment has come back in good working order.
• Once confirmed ensuring equipment is ‘off-hired’ on syrinx following due process.
• Issuing loss letters for any missing or damaged equipment.
• Providing an excellent service and managing relationships with key account customers
• Working closely with other stakeholders in the business including but not limited to Logistics and Sales.
• Managing maintenance record keeping and filing system
• Helping to develop, drive and maintain the Integrity of Syrinx
• Using personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role
• Maintaining personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role
• Acting ethically, with integrity and in the best interest of the business at all times
• Maintaining a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines

The successful candidate will have:

• Previous experience using syrinx or a similar CRM platform
• The drive to ‘continuously improve the process
• The ability to communicate in a professional but friendly manner;
• Good attention to detail with a commitment to ensuring quality & quantity of the service
• A good telephone manner
• The ability to work in all areas on their own or part of a team
• A will do attitude
• Educated to A level standard, or equivalent or relevant experience
• Good communication skills

It may be an advantage if you had:

• Previous Telecoms experience
• Previous Hire Desk experience
• Familiarity with working within a B2B industry predominantly construction

In return we offer:

• a basic salary of £24,000 to £25,000 per annum
• On-site parking
• Healthcare scheme after successful probation

***This role is subject to a basic DBS Check***If this role sounds interesting and you think you have the relevant experience please send your CV toSFL are committed to equality of opportunity for all staff and welcome applications from any individual regardless of sex, age, disability, gender reassignment, sexual orientation, race, religion, belief.

Expected salary

£24000 – 25000 per year

Location

Wirral, Merseyside

Job date

Wed, 02 Oct 2024 22:39:15 GMT

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