Application Support Analyst

Job title:

Application Support Analyst

Company

Gallagher

Job description

Job Description:IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewAre you ready to take your career to the next level? We are seeking a dynamic and driven Application Support Analyst to join our UK IT Services Team at Gallagher Bassett. If you have a passion for problem-solving, a keen eye for detail, and a desire to make a real impact, then this is the opportunity for you!As our Application Support Analyst, you will be an integral part of our team, reporting to the Applications Support Manager. Collaborating with our talented Business Analysts and Application Support Analysts, you will have the chance to work on exciting projects and support end users in a fast-paced and innovative environment.Based from our Ipswich office, with the added flexibility to work from home, you will have the freedom to unleash your creativity and contribute to process automation. You will play a crucial role in ensuring the smooth operation of our Claims Management platform, providing product support for both technical and non-technical issues.
How you’ll make an impact

• Interact with and support end users
• Provide product support for both technical and non-technical issues
• Contribute to QA and Test activities
• Create/adapt business process documentation
• Assist with implementing and managing change in the business
• Perform BAU activities for the maintenance of various components of the Claims Management platform
• Analyse, investigate, and resolve system and user issues
• Work closely with the core project team to understand and help roll out new functionality
• Deliver training programs in person or online
• Support and coach colleagues to enable cascade training
• Evaluate the effectiveness of training programs and learning outcomes
• Prepare the learning environment and resources
• Design course materials and documents such as handouts, manuals, and exercises
• Assist in wider company projects and initiatives as required
• Gather requirements for new features and improvements to functionality in GB systems
• Perform any other duties as required to support the team function and company objectives

About You

• Flexibility to work out of core hours to collaborate with the Global Platform Team
• Good attention to detail; ability to maintain a high level of accuracy in all outputs
• Awareness of and adherence to information security
• Ability to quickly change context and handle multiple issues or projects simultaneously
• Lead the team for training materials and presenting
• Ability to prioritize and organize own workload to ensure that deadlines are adhered to
• Ability to liaise with colleagues, both domestic and international
• Ability to work under pressure and without supervision
• Fantastic collaboration and communication skills
• Engage and negotiate with people, and develop and maintain effective relationships
• Travel to UK user locations will be required from time to time

Advantageous to Have:

• Experience in customer service delivery within a technology environment, ideally Application Support
• Insurance/Claims Management software experience
• Ability to read and understand SQL
• Experience of process documentation (product skills i.e., ProMapp desired)
• Previous training experience (within team or to a wider audience)

Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Expected salary

Location

Ipswich, Suffolk

Job date

Sat, 12 Oct 2024 05:21:54 GMT

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