Neighbourhood Manager

Job title:

Neighbourhood Manager

Company

A2Dominion

Job description

Neighbourhood Manager
Salary: £34,285-£36,000 (dependent on experience)
Contract: Permanent, Full time (35 hours per week)
Location: Staines / HybridAbout us
We are a UK housing association committed to a new vision – providing homes people love to live in.With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.About the role
We’re searching for a Neighbourhood Manager to join our friendly and hard-working team at A2Dominion. You will be carrying out tenancy management on our estates, estate inspections, tenancy audits to ensure that accurate records are maintained and actions are taken to deal with issues that arise.More about the role
– Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations.
– To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained.
– Act as a point of contact for residents, responding promptly to queries, concerns and complaints in a professional and empathetic manner.
– Ensure the tenancy management objectives and key performance indicators are achieved.
– Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.
– To build relationships and work with both internal and external stakeholders of A2Dominion
– To work with diverse tenants who require extra support and refer them to appropriate support services.
– Ensure IT systems are regularly updated, and effective manual record systems are maintained.
– To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions.More about you
– Full UK driving licence and access to own vehicle for work use (essential)
– Experience of working with vulnerable people and community groups
– Knowledge of housing law and housing management issues, welfare benefits and financial inclusion (highly desirable)
– Experience of problem solving for customers and understanding customer needs
– Experience of delivering front line (customer facing) services
– Educated to GCSE level or equivalent in Maths and English (Grades A*- C)Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:
– 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
– Up to 8% contributory pension
– Flexible working
– Investment in your learning and development.If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [email protected]A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]A2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Expected salary

£34285 – 36000 per year

Location

Staines, Surrey

Job date

Fri, 11 Oct 2024 05:37:09 GMT

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