911 Call Taker – $2,500 HIRING BONUS

Job title:

911 Call Taker – $2,500 HIRING BONUS

Company

Brevard County Sheriff’s Office

Job description

Job DescriptionThis critical role serves as the vital communications link between the public needing help and emergency services response. They are typically the first point of contact when a citizen reaches out for help. This entails a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, (law enforcement, fire rescue and/or medical services). Using training and procedures, employees will triage requests for service, providing guidance and assistance to the public in life and death situations, with the objective of keeping all involved safe.Position DutiesThe tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary:

• Utilizes training and policies, prioritizes emergency and non-emergency calls received via multiple technological platforms (landline telephone, wireless device, text message, automated data, and various other communications devices and tools)
• Screens caller information and analyzes data swiftly to determine the nature of the incident, required resources and scene safety.
• Interprets automatic number and automatic location data provided by the emergency communications phone system, along with the mapping software, to verify caller location.
• Controls the call, provides pre-arrival instructions and de-escalation techniques during life or death situations.
• Quickly processes and accurately documents information using a variety of highly skilled systems across five to eight computer monitors.
• Ascertains appropriate resources required and coordinates with surrounding agencies to dispatch field first responders.
• Keeps track of activities utilizing a computer aided dispatch system and handles requests from field first responders by recording incident data.
• Ability to remain calm, vigilant and able to adjust to rapidly changing situations.

Minimum Qualifications

• Requires a high school diploma or equivalent
• Requires a valid Florida Driver’s License
• Must pass a typing test of 30 wpm and successfully complete the CritiCall Pre-Employment test administered by the Brevard County Sheriff’s Office.
• Must be able to work days, nights, weekends and/or holidays and natural disasters to ensure minimum staffing 24/7, as this position is essential and must report to work during times when the government/agency is closed.
• Dependable, self-motivated and team-oriented with a desire to provide service to the community.
• Employees must successfully pass the Florida Department of Heath’s Public Safety Telecommunicators exam to obtain certification within 12 months of hire (must be maintained for the duration of employment).
• Employees must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment)
• Successful completion of a criminal background investigation, including polygraph and psychological exam, reference/employment/neighborhood checks, submit to screening for illegal drug use prior to assuming position and will be subject to return to duty, post-accident and/or random and reasonable suspicious for drug tests while employed with BCSO.
• Preference is given to applicants that are certified through the Florida Department of Health as Public Safety Telecommunicators.

Additional Information

• Work is performed in an emergency communications center and work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to quickly make major decisions. Must be able to cope in a safe manner with stressful situations.
• Work is completed in twelve hour shifts; 6am-6pm or 6pm-6am, with every other weekend off; subjected to extended workdays and hours to meet operational needs in the event of an emergency or natural disaster.
• Employees must be able to work either shift, including weekends and holidays.
• Employees are subject to mandatory scheduled and unscheduled overtime.

I understand, applicants hired by BCSO into the position of 911 Public Safety Telecommunicator (PST) Dispatcher or PST Call-Taker I must agree to remain employed with BCSO for a period of no less than three years from their date of hire. Employees who separate employment, voluntary or involuntary, before the three-year period expires are required to immediately reimburse BCSO for background fees of $1,545.00 and the hiring bonus of $2,500.00.During an emergency, the Sheriff will determine who is considered an emergency responder and whose work is necessary to maintain the operation of law enforcement and correctional facilities. This determination is subject to change based on staffing and the operational needs of the agency.The Brevard County Sheriff’s Office is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (over 40), disability or genetic information in employment practices. We encourage veterans, service members and their spouses and family members to apply for employment with this agency, qualified applicants will receive preference and priority in hiring decisions. ADA requires the Sheriff’s Office to provide reasonable accommodations to qualified individuals with disabilities. Job applicants and current employees are invited to discuss accommodations.Permanent Full-time Employees receive the following benefits:

• 12 days of vacation accrual per year* Increases based on years of service.
• 12 days of sick time accrual per year* unlimited carryover.
• 11 paid holidays per year*
• 3 personal days per year
• 24 hours hazard leave per year
• Medical/Prescription insurance
• Basic Life and AD&D insurance
• Mental Health – Employee Assistance plan
• Dental/Vision/Dependent Health Insurance available at Group Rates
• Participation in the Florida Retirement System
• Optional Deferred Compensation Program (employee contribution)
• Tuition reimbursement
• Up to $140.00/month educational incentive pay
• Up to $120.00/month career/advanced training course incentive (sworn only)
• Workout facilities
• Uniforms and Leather (dependent on position)
• Weapon (dependent on position)
• $150.00/year boot allowance (dependent on position)

*Part-Time Permanent Employees receive leave accrual and holidays on a pro rata basis.01Please describe your call center or related experience using multi-line phones?02If extended a job offer, this position requires the ability to work a 12 hour shift. Employees must be able to work either shift: 6:00am – 6:00pm or 6:00pm – 6:00am with rotating weekends off. Are you available to work these shifts?

• Yes
• No

03The permanent schedule for this position requires the ability to work holidays, during natural disasters and times of crisis, and mandatory or unscheduled overtime. Are you available to work this schedule?

• Yes
• No

04Have you successfully passed a typing test with a minimum score of 30 wpm?

• Yes
• No

05I understand, applicants hired by BCSO into the position of 911 PST Call Taker, must agree to remain employed with BCSO for a period of no less than three years from their date of hire. Employees who separate employment, voluntary or involuntary, before the three year period expires are required to immediately reimburse BCSO for background fees of $1,545.

Expected salary

$18.41 per hour

Location

Rockledge, FL

Job date

Sat, 24 Aug 2024 06:16:31 GMT

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