User Researcher (UX/Design)

Job title:

User Researcher (UX/Design)

Company

Nationwide

Job description

We are looking for a User researcher to join our Digital Innovation team, dedicated to exploring, shaping and delivering new concepts that will delight our customers.As a User Researcher, you’ll advocate for our users and act as a thought leader in the domain of research. You’ll do this by embracing a mix of hands-on research and secondary research, synthesising information sources to deliver impactful insights.You will work across multiple projects within multi-discilpliary teams, always questioning assumptions so that you can identify key research questions and topics. In doing so, you will ensure our efforts remain customer-centric and focused on solving real user needs.Working across the project lifecycle, you will support the team with both generatvie and evaluative research. In doing so, you will be confident with a range of methodologies, planning and conducting both qualitative and quantitative research in order to best understand user behaviour and attitudes.You will apply a thorough understanding of Consumer Duty, GDPR and research best practice in order to protect research participants.You will directly be part of a small research team of three. In a growing function, you’ll be expected to be a self-starter and be able to proactively look for ways to improve current processes.This role is within the wider Digital and Integration team, sitting within the Chief Operation Office. The team is responsible for supporting the digital innovation initiatives with a focus on the mobile banking app.The team are looking to expand their research capabilities as the focus on discovery increases. We are looking to explore a wealth of areas with the aim of offering our members a differentiated offering that’s uniquely Nationwide.As an innovation team, we work in a fast-paced and fast-changing environment. The topics can be ambiguous, requiring research to prioritise and best shape future solutions.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doing

• You will work closely with product and design and help them understand the user base and their needs.
• You will plan and lead research projects end-to-end to uncover insights that drive the team forward.
• You will conduct research using both qualitative and quantitative methods.
• You will communicate insights and help drive action in the best interests of the user.
• Partner with the research team to build on research best practice and improve their process.

About you

• A demonstrable background working as a User Researcher.
• You possess a curious mind always questioning assumptions and testing hypotheses
• A keen problem solver looking at innovative ways to gather insight
• You are passionate about digging deeper to get a more granular understanding of needs and goals of users.
• Comfortable working in a dynamic environment where projects are usually quick
• You’ll require strong written and verbal communication skills as you’ll need to deliver insights to both team members and stakeholders.
• Strong understanding of regulations that impact the research practice e.g., GDPR.
• Competent using remote research tooling, for example UserZoom.
• Proactive self-developer, keeping up to date with the User Research industry and looking for ways to improve the practice.
• Enjoys collaborating with Researchers, Product Managers, Designers and Developers to conduct impactful research and drive insight to action in the best interest of our users.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#li-post

Expected salary

Location

United Kingdom

Job date

Fri, 23 Aug 2024 01:03:07 GMT

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