Sr. Administrative Assistant & Workplace Experience (EMEA)

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Sr. Administrative Assistant & Workplace Experience for EMEA 

PagerDuty is seeking a highly motivated and dedicated Executive Assistant & Workplace travel planning, event coordination, and office management. The role is demanding, but the team is collaborative and believes strongly in building a partnership.

Due to the nature of the work this role is defined as an in-office position at our London Moorgate office (5 days per week) with the occasional travel to other PagerDuty offices may be required.

How You Impact Our Vision; Key Responsibilities:

Executive Support 

• Act as a trusted point of contact among EMEA Executives, Employees, Customers and Business Partners.
• Manage EMEA Executive Directors’ daily agenda and plan ahead for an accurate meeting schedule.
• Obtain travel approvals, and make travel and accommodation arrangements in a timely and accurate manner.
• Arrange workshops, flights, hotels, visas.
• Control expenses by ensuring claims are submitted for authorization and the accounts are monitored and credited.
• Support on Business reviews and customer presentations by gathering information and managing timelines.
• Provide white-glove administrative support to all levels of the organization.

Workplace Support

• Manages the ongoing new hire office onboarding experience and offboarding processes, including local vendor management of WeWork and Envoy accounts.
• Welcomes current employees traveling to the office, facilitating access and ensuring a positive guest experience.
• Maintain the relationship with our landlord (WeWork) and oversee day-to-day office operations and maintenance: addresses issues with temperature, repairs, cleaning etc., to ensure a clean, safe and aesthetically pleasing office environment. 
• Chair the local Health and Safety committee, ensuring alignment with global health and safety protocols.
• Oversee office food and beverage programs, snacks, and the procurement of office supplies, furniture, fixtures and equipment. Manages the purchasing and expense reporting for the corporate credit card.
• Organise or assist with the execution of company-wide events and social impact initiatives in alignment with the global departments (Culture and Strategy, Marketing, Social Impact etc.), for example:
• Monthly Company Town Halls
• Company and Sales Kick-offs, PagerCon (an internal engineering conference) 
• Global ERG, ESG, and Wellness initiatives
• Organise or assist with the execution of local events and social impact initiatives for the entire London office, for example:
• Volunteer Activities (alignment and support from global social impact program and methodology)
• Social Events for the entire office as directed/approved by VP EMEA Sales (happy hours, fun/culture activities)
• CEO and ELT visits

Minimum Requirements:

• 5 + Assistant experience
• Full comprehension of office management systems and procedures

Preferred Qualifications:

• Continuous learner, quick to grasp new concepts, tactful and discreet with confidential information.
• Self-starter capable of independently managing and completing projects successfully
• Workplace experience experience

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer jobshiringnearme.org Put users first to design great products and experiences.
• Run Together jobshiringnearme.org Build strong teams that amplify our impact on users.
• Take the Lead jobshiringnearme.org Disrupt and invent to be the first choice for users.
• Ack + Own jobshiringnearme.org Take ownership and action to deliver more efficiently to users. 
• Bring Your Self jobshiringnearme.org Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off – 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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