Service Assurance Lead – EMEA & Asia

Job title:

Service Assurance Lead – EMEA & Asia

Company

Haleon

Job description

About the roleWe have a new role for a Service Assurance Lead – on a full-time permanent basis.Global Service Delivery and Assurance are the global team that are responsible for ensuring the effective delivery of Digital Workplace and CTO Services both globally as well as within the markets, doing so in partnership with BU, QSC and R&D Tech teams. The Services are operated, maintained and delivered by multiple Service Towers across CTO. Global Service Delivery and Assurance works in close collaboration with local teams as well as relying on our network of vendor partners to deliver our ambitious colleague experience goals.The Service Assurance Lead is responsible for leading their Service Assurance team for multiple markets, partnering with the BU Tech and ensuring we deliver robust, effective and efficient Services that cater for the varying needs of the market while maintaining a global view.The Service Assurance Lead will manage the Service Assurance Leads for the markets across EU, MEA, ASIAPAC, China and ensure there is are consistent and standardised ways of working.The role holder will bring innovative approach to tracking service delivery, unblocking reliability threats, effective budget management and leading regional Service Delivery.Key ResponsibilitiesLead the team of Service Assurance Managers to deliver best in class services through excellent supplier partnering and stakeholder managementAccountable for the Service performance of Digital Workplace and CTO Services within stated RegionsProactively identify business needs and influence service delivery while influencing global Service strategyContinually evaluate and balance cost of service v’s value propositionAct as the CTO representative in the region while also acting as feedback loop to improve CTO ServicesLeadership of Managed Service PartnersChampion delivery of CTO projects in RegionPartners with BU Tech to deliver services that accelerate business valuePlease save a copy of the job description, as this may be helpful to refer to once the advert closes.Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Expected salary

Location

Greater London

Job date

Sun, 18 Aug 2024 05:53:09 GMT

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