B2B Operations & Customer Success, Stage / Internship

Job title:

B2B Operations & Customer Success, Stage / Internship

Company

Le Wagon

Job description

Le Wagon is a global leader in immersive tech training. Our mission is to train people from all backgrounds in coding, data and product skills, give them the best learning experience of their life, and help them accelerate in their career. We also help companies become more data-driven by leveraging their data and unlocking their employees’ potential through corporate training.Founded in Paris in 2013, Le Wagon now has campuses in +40 cities across 25 countries, including global tech hubs such as Berlin, London, Tokyo, Shanghai, Singapore, and São Paulo. Most importantly, Le Wagon is a community of 26,000+ graduates from all walks of life, including career changers, digital nomads and many entrepreneurs – who’ve created 220+ tech startups and raised $1B+ and counting!Are you passionate about customer success and looking to dive into the B2B world? Join our dynamic Operations & Customer Success team as an intern and be part of a vibrant environment where your contributions will make a real impact. Based in Paris and reporting to our B2B Head of Operations, this role is a hands-on opportunity to showcase your drive for leading onboarding, training & client success initiatives.Your Mission is in 3 key areas:Daily Campus Administration & Coordination

• Assist the CSM team with various administrative and operational duties.
• Aid in the preparation and execution of customer communications and follow-ups.
• Collaborate with team members to ensure smooth workflow and task management.

Be the B2B team’s “go to” person for facilitating a top experience for our clients !

• Oversee the onboarding of participants for our training programs.
• Manage assessments and prep work to ensure participants are well-prepared.
• Coordinate logistics to guarantee seamless training sessions.
• Prepare training rooms before each session to create a welcoming environment.
• Greet and assist participants upon arrival, ensuring they feel comfortable and supported.
• Work closely with the Batch Manager to address and fulfil participant needs throughout the training sessions.

Support our Project Managers and Customer Success Managers:

• Assist our managers in staffing the right freelancers for our training sessions.
• Gather and compile feedback from participants and teachers to help improve our training programs.
• Prepare and organize data for analysis to enhance our customer success strategies.

This is the role for you if:

• You are based in Paris and are open to being on-site 3-4 days a week in a hybrid role.
• You consider yourself a “people person” and are sociable, dynamic, and thrive on building relationships.
• You are comfortable speaking both French & English and seek an international environment.
• You are attentive, curious, eager to learn, and have a strong operational focus.
• You are meticulous, detail-oriented, and possess excellent writing skills.
• You are passionate about community building & customer success with a growth mindset.
• You are autonomous, proactive, and organized.
• You have a strong interest in technology, entrepreneurship, and/or education.
• You are an enrolled Masters student or recent graduate with an internship agreement.
• You are available for a 6-month internship starting in September or October 2024.

Application process

• Online application: CV and cover letter

• Meet the HR team (virtual)
• Interview with the hiring manager (in-person or virtual)
• Interview: Case study & debrief 🗣
• Meet the team 🤝

Expected salary

Location

Paris

Job date

Fri, 09 Aug 2024 04:23:14 GMT

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